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Customer Experience

Stay Ahead of the Game | The Corinthian, Glasgow


We're all customers aren't we? And as such we know how frustrating a poor customer experience can be.21 Nov 2018 13:00 to 21 Oct 2020 17:00

Two children riding skateboards on the road on their fronts with their arms outstretched.

If like us, you exist to make customer experience brilliant for your customers then why not join us on 21st November at the Corinthian in Glasgow.

We’re Sabio and we’ll help you to keep your customers ahead of the experience game. Our people and expertise help clients to harness the latest technology, knowledge and information to improve every customer interaction. Voice and digital.

Date: Wednesday 21st November 2018

Time: 1pm-5pm, followed by drinks and canapés

Venue: The Corinthian, 191 Ingram St, Glasgow G1 1DA

Click to download the full agenda.


Highlights include:

  • Stay Ahead of the Game – Stuart Dorman, Chief Innovation Officer, Sabio

Stuart Dorman will focus on the critical role that intelligent design needs to play to remove friction and deliver the experiences that really work for your customers and how to integrate transformational technologies such as AI.

  • Mapping the CX Journey – Paul Conlin, Solutions Architect, Sabio

A practical session that reviews real life scenarios and demonstrates how technology can assist both the customer and the agent to successfully complete journeys.

  • The fastest ways to improve your contact centre Net Promoter Score – Simon Thorpe, Director, Bright UK

Simon Thorpe will share Bright’s unique insight from benchmarking thousands of customer contact operations and surveying millions of customers annually on the quickest and most effective ways of improving your NPS.

  • Listen, analyse and act: exceeding customer expectations through analytics – Alistair Mearns, Solutions Consultant CCXP, Verint

Alistair Mearns will share how analytics can help deliver the insight needed to help simplify, modernise, automate and improve your customers’ experiences and overall satisfaction.


In association with

Avaya Logo  Verint logo


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Call us: +44(0)344 412 3000 Email: [email protected]
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