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Sabio Insight

Improve Your Contact Centre Promoter Score


Having conducted thousands of benchmarking reviews and customer and employee engagement surveys Bright UK understand the best ways to improve your contact centre NPS.26 Jul 2018

Flat lay of laptop, notebook, pen, coffee and plant on a table

Simon Thorpe, Director Bright UK, delivered the 8 steps that help design, build and execute effective customer feedback programmes.

Watch the Recording

The 8 steps that Simon covered are:

  • Building the foundations
  • Identifying what actually drives your NPS
  • Setting adviser targets that will drive NPS
  • Focusing where it matters most
  • Driving employee engagement to improve NPS
  • Finding NPS drivers outside of the contact centre
  • Finding correlating links
  • Survey fatigue & the best survey type


Start your journey with Sabio

Start your journey with Sabio

If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]

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