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Improve Your Contact Centre Promoter Score

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Having conducted thousands of benchmarking reviews and customer and employee engagement surveys Bright UK understand the best ways to improve your contact centre NPS.26 Jul 2018

Flat lay of laptop, notebook, pen, coffee and plant on a table

Simon Thorpe, Director Bright UK, delivered the 8 steps that help design, build and execute effective customer feedback programmes.

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The 8 steps that Simon covered are:

  • Building the foundations
  • Identifying what actually drives your NPS
  • Setting adviser targets that will drive NPS
  • Focusing where it matters most
  • Driving employee engagement to improve NPS
  • Finding NPS drivers outside of the contact centre
  • Finding correlating links
  • Survey fatigue & the best survey type

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