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Customer Experience

Webinar Programme 2019


Sabio’s Webinar Programme is a series of webinars designed to educate and inform customer experience professionals, from the comfort of your own screen.24 Oct 2019 to 28 Nov 2019

Two people using an iPad to access Sabio's digital CX services

The Sabio Webinar Programme is hosted by Sabio experts across a range of specialist subjects, sharing their knowledge, best practice and tips. Joined by our clients, they will share their experiences and real examples of what they have learned and achieved.

Whatever level you are, from beginners to experts, the webinars are perfect to build your knowledge, gain tips and best practices with Sabio expert practitioners.

Webinar: Delivering Brilliant CX Through Customer Service Automation – 24th October 2019

The Virtual Assistant & Automation webinar will highlight the power of automated customer service and look at how VA can enhance your digital automation strategy. This webinar is ideal for business leaders looking to reduce customer service costs and provide an effortless customer experience. We will also take a look at how the Sabio VA, powered by flexAnswer, has helped the Singapore government provide a brilliant customer service strategy.

Time: 1 pm BST, 40 minutes followed by 10 minutes Q&A.

Register for 24th October 2019 
Webinar: Maximise your WFMO to Create a Brilliant Customer Experience – 14th November 2019

Workforce management is invaluable in a contact centre. It’s the key to driving brilliant customer experience by helping to ensure you have accurate and engaged staff in place to deal with customer demand whilst controlling cost.
In this webinar, we will discuss Sabio’s approach to getting the best out of your WFM solution.

Time: 1 pm GMT, 40 minutes followed by 15mins Q&A

Register for 14th November 2019

Webinar: Humanising Feedback – 27th November 2019
In this webinar we will discuss how companies should focus their efforts on humanising feedback to build corporate engagement and obtain buy in from stakeholder groups to take action.

We will also discuss:

  • Winning the data debate
  • Practical ideas for bringing insight data to life
  • How to tailor CX insight to the relevant stakeholder groups
  • Why the frontline remains an important part of the insight loop
Time: 1 pm BST, 40 minutes followed by 10 minutes Q&A.

Register for 27th November 2019

Webinar: Achieving the Right Balance Between Human-Assisted and CX Services – 28th November 2019

Technology Trends for 2019 from Gartner highlights how AI platforms are reshaping the way that customers interact with brands. From a CX perspective, it’s essential that brands are also smart about how they integrate new digital technology into their customer engagement strategy. Digital transformation is now key in the delivery of customer service. Many organisations are looking to better support their customers by introducing more intelligent automation and self-service opportunities and leveraging digital technology solutions in order to reduce cost. This webinar will look at achieving the right balance between digital automation and self-service in conjunction with and human-assisted CX services, to create a brilliant customer experience.

Time: 1 pm GMT, 40 minutes followed by 15mins Q&A

Register for 28th November 2019


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