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Virtual Agent Strategies in Solving Customer Problems


Sabio and Direct Line Group Webinar: David Rowley, Direct Line Group and Tim Farrell, Sabio talk Virtual Agent12 Feb 2020 13:00 to 14:00

During this webinar, we took a closer look at how two different types of Virtual Agent – the Concierge Bot and Contact Us Deflector – can work together to capture online traffic, troubleshoot customer issues and help your customer understand next steps. We also heard from Direct Line Group who have deployed both of these Virtual Agent types and are seeing a strong return on their investment in the Sabio VA platform.

Tim Farrell, Insight Manager, Sabio
David Rowley, Customer Improvement Manager, Directline Group

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