Addison Lee has transformed from a London private hire to a global business. Providing service around the world is at the heart of their business objectives.
In this video case study, Dan Beeby, Customer Experience Operation Manager at Addison Lee discusses how using Bright Navigator has helped them to effectively respond to their customers feedback and improve their Net Promoter Score (NPS).
Read more, request the Addison Lee case study.
Case Study: LV= Workforce Management Strategic Planning Story
LV= has been on a journey to evolve their Workforce Management activities by creating a better experience for their customers and employees.
Case Study: HomeServe – Speech Analytics Business Improvements Story
In this video case study, Alison Hanson, Director of Contact Centre Strategy at HomeServe discusses how implementing Speech Analytics has helped to identify pinch-points and process improvements to improve the customer experience.