A worldwide provider of health services has signed a three-year services contract with Sabio Group to deliver support for its European customer engagement technology platform.
Sabio Group, Europe’s leading full service CX provider, has announced that it is supporting the CCMA (Call Centre Management Association)’s 2021 industry benchmarking initiative.
The UK’s leading savings and investment platform, Hargreaves Lansdown has selected Sabio Group to upgrade and manage its core customer contact centre and workforce optimisation systems. Hargreaves Lansdown has 1.3 million clients who trust the company with more than £96 billion of savings and investments – making its contact centre customer experience (CX) business-critical.
We are opening Day 2 of this exciting event with a session on Reducing Call Volumes in 30 Minutes with Contact Center AI.
In this session Tom Mullen, CEO, DVELP (part of Sabio Group) & Stu Dorman, Chief Innovation Officer, Sabio Group will share how DVELP saved time for M&S in their contact centre Average Handling Time through automation.
Benenden Health, a not-for-profit healthcare provider has signed a services contract with Sabio Group to deliver support for its core customer engagement technology and Workforce Optimisation (WFO) platforms.
Sabio Group, Europe’s leading technology and services CX provider, has marked its continued expansion through a listing in the 2021 The Sunday Times HSBC International Track 200 – the annual ranking of Britain’s Top 200 private companies with the fastest growing international sales.
Sabio Group, a leading European full service CX provider, has acquired makepositive, a large UK-based independent Salesforce consulting partner. makepositive will strengthen Sabio’s ability to support customers with transformative cutting-edge CX technologies, particularly addressing the Human Service aspect of the CRM Customer Engagement Centre.
Sabio Group, Europe’s leading technology and digital CX service provider, has acquired Fonetic, a leading Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics solutions. The announcement strengthens Sabio’s AI and Automation solutions offering, enabling the company’s goal of supporting customers with its own truly innovative range of CX solutions to complement its broad multi-vendor product portfolio.
Sabio Group is delighted that its customer Allianz Direct won a major Innovation and Technology Award at last night’s prestigious European Contact Centre and Customer Service Awards (ECCCSA) virtual ceremony.
The programmable contact center breaks down the contact center stack and workflows into building blocks and exposes the capabilities that match customers with the best available agent through APIs and low-code development.
Brands need to combine digital, data and design to power today’s increasingly complex customer journeys.
