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Kate Thornton

Senior CX Leader

Kate Thornton

Kate Thornton started her career in Scandinavia and is strongly aligned to the positive values of Nordic leadership. 

A senior CX leader with a background that spans aviation and health insurance, Kate led British Airways’ global products and services team, spearheading the airline’s customer service transformation programme.  

Today, she’s passionate about working with businesses to create better outcomes for colleagues, customers and the wider community that lead to sustainable commercial success.

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