Sandra Thompson is a lecturer at Pearson Business School in London. She teaches People Management and Leadership, Professional Behaviours and Principles of Business. She is also the UK’s first Emotional Intelligence coach and the founder of the Applied Customer Experience and Emotional Intelligence postgraduate course, which blends scientific fact and insight from leading practitioners.
Exceed all Expectations, Sandra’s CX consultancy has worked with the likes of Waitrose, Arsenal Football Club, Aldermore Bank, Network Rail and Vodafone.
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