Simon Thorpe - Head of Customer Insight Solutions - CX Specialist

Simon Thorpe is Head of Customer Insight Solutions at Sabio and has worked with clients in the contact centre space since 2008. Simon joined the team when Bright UK became part of the Sabio Group and he now focusses on helping clients gain customer insights that allow them to improve their customer experience.

Latest from Simon Thorpe

What kind of CX do your customers want? And when did you last ask them?

Simon Thorpe
15 Jun 2020

What kind of CX do your customers want? And when did you last ask them?

Customer Experience

Closing the loop – the missing piece in the Voice of the Customer puzzle

Simon Thorpe
18 Jul 2019

Closing the loop – the missing piece in the Voice of the Customer puzzle

Listening without action wastes everyone’s time

Simon Thorpe
2 Apr 2019

Listening without action wastes everyone’s time

Customer Experience

Retaining the human touch in a world of machines

Simon Thorpe
29 Oct 2018

Retaining the human touch in a world of machines

Customer Experience

Effective customer contact for the utilities sector

Simon Thorpe
24 Mar 2017

Effective customer contact for the utilities sector

The Bright Link

Simon Thorpe
27 Jul 2016

The Bright Link

Survey Design: The backbone of a solid customer experience strategy

Simon Thorpe
27 Jul 2016

Survey Design: The backbone of a solid customer experience strategy

Customer Experience

An Interview with the A2Dominion team

Simon Thorpe
21 Dec 2015

An Interview with the A2Dominion team

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