An effective automation and AI solution can transform your business. But to change your business, you’ll need to change the culture within it, so that technological change can flow through your whole company.
Smashing silos & building bridges
Deploying a new program and allowing a siloed team to run it usually ends in failure, that’s why you need to bridge the gaps across departments and eliminate those siloes, so marketing teams and contact centre teams are all working as one.
Our new eBook reveals how to create this cultural paradigm shift and bring about people powered automation. You’ll also learn how automation impacts staff wellbeing, and why it’s important to nurture your staff’s mental health after deployments.
We’ll reveal why automation and AI attempts often fail, and how not to make the same mistakes. Plus we’ll show you how Sabio delivers effective solutions with our four pillars of success, and how you can apply these to your own company.
Download to discover:
- The many benefits automation and AI can bring to your business
- Why taking small, iterative steps allows you to make bigger leaps
- How to shift your thinking to become process-first, not tech-first
- Case studies from BGL Group and Marks & Spencer
Blog: How retailers can use digital tools to reduce post-Christmas returns and provide a better CX
Tis the season of gift-giving – and returning. January sees retailers flooded by returns as consumers send back unwanted gifts and regret those sales bargains. The cost to shops of this activity is huge. But there are some simple things retailers can do to support customers and reduce returns.
Blog: To save the high street, retailers need to rethink their approach to customer experience
The British high street is not dead. There, I’ve said it. Yes, Debenhams and the Arcadia Group stores are closing. Yes, the pandemic has put high street stores under immense pressure. But I don’t think this is the end of our town and city centres. I think this is an opportunity to transform the retail industry and start afresh. We need to start by rethinking our approach to customer experience (CX).
Case Study: How AI-powered interactions and intelligent routing, allowed M&S to be more responsive to customer needs
The modern-day call centre has taken some significant technological advances over the past few years and multinational retailer Marks & Spencer want to stay ahead of the curve.
Blog: What is customer experience?
Find out what customer experience or ‘CX’ is and why it matters. Discover how to improve customer experience to benefit both your business and your clients.
Case Study: How BGL Group extended self-service capabilities to phone with AI
DVELP’s call-centre AI solution helped BGL Group to better understand customer intentions and provide self-service through the voice channel
Blog: Would you trust a chatbot to mix you a cocktail?
Imagine you’re standing at a bar and the barman comes over to serve you.
Blog: How to manage your CX in a crisis
Use our crisis response framework to help your business adapt and meet customer demand.
Blog: Enabling high quality Customer Experience at scale for Direct Line Group
How Sabio is helping to deploy multiple chatbots to make customer digital journeys easier
Case Study: Dynamic Singapore communications company drives 50% reduction in email traffic following deployment of flexAnswer chatbot solution
M1 was keen to extend its digital service offering with a virtual assistant chatbot solution to provide its customers with a high quality, conversational interface to help simplify online customer journeys.
Case Study: Supporting the Singapore Government’s Smart Nation initiative, Sabio enables digital Ask Jamie
GovTech had been exploring the use of Virtual Assistants and Artificial Intelligence technology to help Singapore’s citizens and businesses navigate online government services and improve service delivery.