Avaya Oceana®, a next generation, multi-touch customer experience management solution, empowers businesses and users with a true end-to-end view of customer journeys.
Avaya Oceana® delivers complete, integrated multi-touch support and personalised interaction management capabilities. It supports all media types such as traditional voice and web and mobile chat, all across variety of different devices.
By providing a clearer, more complete view of your customers’ activities, across both traditional and digital communication channels, Avaya Oceana® can help your business:
- Drive customer satisfaction, loyalty and lifetime value
- Create a competitive, differentiated brand experience
- Optimise agent and resource productivity
- Deliver better business outcomes
- Align staff with enterprise goals while improving productivity
White paper: Placing messaging at the heart of your Customer Engagement Strategy
At Sabio we understand the key role that operational messaging technologies such as SMS, webchat and social messaging play in impacting the CX.
White paper: Broadening Customer Access with the latest intelligent Virtual Assistant technologies
With 2020 looming, we’re now experiencing a race to create a single interface for the user – and the Virtual Assistant era is upon us
Case study: Deploying intelligent live chat for Leeds City Council
Sabio recommended the LiveEngage live chat solution from LivePerson to enable the Council to deploy more personalised, human interactions online.
Case study: Accelerating multi-channel innovation to reduce customer effort for the BGL Group
The BGL Group was keen to investigate how web chat and video chat could benefit customers. Sabio helped to bring a number of new digital channels to market.
Video: Highlights: Sabio’s Disrupt CX 2019
Sabio's Disrupt CX 2019 in April addressed the challenges organisations face in responding to customer experience requirements.
Video: Hello, we’re Sabio
At Sabio we make sure your customer experience is brilliant, then stays brilliant.
Video: PCI Compliance and Payments
Sabio has worked with Semafone to help contact centres achieve PCI compliance cost-effectively and reducing customer payment frustrations.
Brochure: Semafone – Keeping your Telephone Payments Watertight
Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance.
Video: Semafone Bank Account Verification and Customer Identification
Semafone is a Sabio partner that enables businesses to comply with PCI legislation. The video below demonstrates how Semafone verifies bank details and identifies customers.
Video: Semafone Secure Card Transactions Over the Phone
Semafone enables businesses to comply with PCI legislation. The video demonstrates how Semafone can create secure card transactions to allow payments to be made over the telephone.
Video: Sabio Network Services
The telecoms world is moving to SIP. SIP trunking uses the language of the internet to transfer calls. It is lower cost, flexible and more resilient.