Deliver the experience your customers expect. A single integrated solution that supports your entire customer experience strategy.
Sabio leads the way in becoming the first CX provider outside the US to attain full accreditation to sell, design, implement and support solutions based on the Avaya Oceana omnichannel customer engagement platform.
Avaya Oceana® supports all media types including traditional voice, web and mobile chat, web and mobile voice, web and mobile video, email, conversational SMS, intelligent chatbot, co-browse, social media and internet of Things (IoT), all across variety of different devices.
Avaya Oceana® integrates seamlessly with existing Avaya customer engagement solutions and third-party applications. It enables you to deliver a unified omnichannel experience that is integrated at both the channel and data levels.
With this foundation, you gain unprecedented flexibility to customise workflows. It’s no longer about building routing rules but to design and execute business strategies that deliver optimal customer experiences and produce superior outcomes.
As consumer and competitive pressure grows to digitise more processes from end to end, why fall behind? Communications are at the core of most businesses’ success. By implementing Avaya Oceana® your organisation can offer your customers a truly differentiated experience.
Brochure: Avaya Oceana® Solution
Avaya Oceana®, a next generation, multi-touch customer experience management solution empowers businesses and users with a true end-to-end view of customer journeys.
Brochure: Avaya Breeze™ Platform: Taking Applications Development to the Next Level
The Avaya Breeze platform is a single integrated environment providing capabilities that extend across both the Unified Communications space and the Contact Center space.
Video: Impact of Consumer Technology Trends on the Contact Centre – BGL Group
Jayne Lansdell, Associate Director at BGL Group discusses how Consumer Technology Trends are impacting The BGL Group
Video: Impact of Consumer Technology Trends on the Contact Centre – Home Retail Group
Steve Carson, Director of Retail and Customer Operations at Home Retail Group discusses his key findings from the study visit to Silicon Valley.
Case Study: Sabio helps manage holiday industry customer demands when ‘call volumes went vertical’ during pandemic
How Sabio transformed a company’s call handling, using Gamma, to transition their customer queues into the cloud.
Blog: Okay, you’re in the Cloud. Now what?
Using the cloud to power your CX is just the beginning of the story. The rest is written by you and your team.
Blog: Don’t just replicate with the cloud. Take these steps to truly transform your CX
Any kind of meaningful transformation takes effort and focus. Transforming your customer experience through a cloud migration is no different.
Blog: To save the high street, retailers need to rethink their approach to customer experience
The British high street is not dead. There, I’ve said it. Yes, Debenhams and the Arcadia Group stores are closing. Yes, the pandemic has put high street stores under immense pressure. But I don’t think this is the end of our town and city centres. I think this is an opportunity to transform the retail industry and start afresh. We need to start by rethinking our approach to customer experience (CX).
Blog: What is customer experience?
Find out what customer experience or ‘CX’ is and why it matters. Discover how to improve customer experience to benefit both your business and your clients.
Blog: What is a customer experience strategy?
A customer experience strategy is vital to help businesses navigate both the good times and the bad. It’s your plan of action to help you focus on your priorities and deal with issues when they arise. Find out everything you need to know about customer experience strategy.
Blog: Lessons from the lockdown: 4 things we’ve learnt about managing CX in an isolated world
So many businesses have been forced to change the way they work, almost overnight. We’ve learnt a few surprising things about customer experience (CX) along the way.
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