Deliver the experience your customers expect. A single integrated solution that supports your entire customer experience strategy.
Sabio leads the way in becoming the first CX provider outside the US to attain full accreditation to sell, design, implement and support solutions based on the Avaya Oceana omnichannel customer engagement platform.
Avaya Oceana® supports all media types including traditional voice, web and mobile chat, web and mobile voice, web and mobile video, email, conversational SMS, intelligent chatbot, co-browse, social media and internet of Things (IoT), all across variety of different devices.
Avaya Oceana® integrates seamlessly with existing Avaya customer engagement solutions and third-party applications. It enables you to deliver a unified omnichannel experience that is integrated at both the channel and data levels.
With this foundation, you gain unprecedented flexibility to customise workflows. It’s no longer about building routing rules but to design and execute business strategies that deliver optimal customer experiences and produce superior outcomes.
As consumer and competitive pressure grows to digitise more processes from end to end, why fall behind? Communications are at the core of most businesses’ success. By implementing Avaya Oceana® your organisation can offer your customers a truly differentiated experience.
Brochure: Avaya Oceana® Solution
Avaya Oceana®, a next generation, multi-touch customer experience management solution empowers businesses and users with a true end-to-end view of customer journeys.
Brochure: Avaya Breeze™ Platform: Taking Applications Development to the Next Level
The Avaya Breeze platform is a single integrated environment providing capabilities that extend across both the Unified Communications space and the Contact Center space.
Video: Impact of Consumer Technology Trends on the Contact Centre – BGL Group
Jayne Lansdell, Associate Director at BGL Group discusses how Consumer Technology Trends are impacting The BGL Group
Video: Impact of Consumer Technology Trends on the Contact Centre – Home Retail Group
Steve Carson, Director of Retail and Customer Operations at Home Retail Group discusses his key findings from the study visit to Silicon Valley.
Video: Highlights: Sabio’s Disrupt CX 2019
Sabio's Disrupt CX 2019 in April addressed the challenges organisations face in responding to customer experience requirements.
Video: Hello, we’re Sabio
At Sabio we make sure your customer experience is brilliant, then stays brilliant.
Video: PCI Compliance and Payments
Sabio has worked with Semafone to help contact centres achieve PCI compliance cost-effectively and reducing customer payment frustrations.
Brochure: Semafone – Keeping your Telephone Payments Watertight
Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance.
Video: Semafone Bank Account Verification and Customer Identification
Semafone is a Sabio partner that enables businesses to comply with PCI legislation. The video below demonstrates how Semafone verifies bank details and identifies customers.
Video: Semafone Secure Card Transactions Over the Phone
Semafone enables businesses to comply with PCI legislation. The video demonstrates how Semafone can create secure card transactions to allow payments to be made over the telephone.
Video: Sabio Network Services
The telecoms world is moving to SIP. SIP trunking uses the language of the internet to transfer calls. It is lower cost, flexible and more resilient.