The focus on improving customer experience has never been more critical. Knowing what your customers really think is important when exploring ways to improve the service you deliver to them.
Having access to this information in real time supports you to create a self-learning organisation proven to increase customer satisfaction by 30%.
In this Bright Guide, topics that will be explored are some up-to-date benchmarking data and research findings, alongside relevant case studies from high performing organisations.
Other key highlights include:
- Linking customer service to company profits
- Creating self-improving organisations
- Improving employee engagement
- Voice of customer best practice
Brochure: Avaya Oceana® Solution
Avaya Oceana®, a next generation, multi-touch customer experience management solution empowers businesses and users with a true end-to-end view of customer journeys.
White Paper: Voice Biometrics goes Mainstream
The latest biometric technologies can help customers to be verified based on their unique physical characteristics - whether it's their voice, fingerprint or face.
Case Study: Moneybarn Customer Experience feedback scores eclipse industry average
How Moneybarn used the Sabio Navigator Voice of the Customer feedback tool to help sustain industry-leading CX performance levels despite the pandemic
Blog: Okay, you’re in the Cloud. Now what?
Using the cloud to power your CX is just the beginning of the story. The rest is written by you and your team.
Blog: Three ways the travel industry can benefit from the 2021 holiday booking buzz
As holidaymakers look forward to sand between their toes, there are exciting opportunities for travel agents and holiday providers.
Blog: Willis Towers Watson chooses Sabio to deliver major Genesys CX cloud project
Sabio to deploy Genesys Cloud Customer Experience platform
Blog: Don’t just replicate with the cloud. Take these steps to truly transform your CX
Any kind of meaningful transformation takes effort and focus. Transforming your customer experience through a cloud migration is no different.
Blog: Cloud Contact Centre – a powerful platform for change
Unless you know what problems you’re trying to solve with the cloud, you may not see the contact centre transformation you had hoped for. But once you have a plan, the sky’s the limit.
eBook: The Ultimate Guide to Customer Experience
Our latest CX eBook explores what customer experience means and why now it’s more important than ever.
White Paper: Speech Analytics 3D Model – Data Drives Decisions
This methodology by Sabio analyses and extracts actionable information from all customer interactions to facilitate decision making and transformation of customer-centric results through Speech Analytics
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