Every decade it seems that a new computing interaction paradigm emerges. In the 1990s it was the Web, Mobiles set the agenda in the 2000s, while in our current decade we’ve seen a continued shift towards first generation Assistants such as Alexa and Siri.
However, with 2020 looming, we’re now experiencing a race to create a single interface for the user – and the Virtual Assistant era is upon us.
With Opus Research forecasting that spending on Enterprise Intelligent Assistants is set to quadruple over the next four years it’s clear that – when it comes to deploying today’s increasingly smart Virtual Assistant solutions – it’s no longer a matter of if but when. In its latest report – ‘Decision Makers’ Guide to Enterprise Intelligent Assistants’, Opus Research projects that the global market for Enterprise Intelligent Assistants is set to grow from around $1 billion in 2016 to around $4.5 billion by 2021.
Sabio combines operational expertise with ongoing optimisation skills to provide its Virtual Assistant customer with a comprehensive mix of post-deployment services, including:
- Conversation Reviews
- KPIs and Reporting
- Training and Consulting
- Content and Grammar Management
Video: Presentations: The Art of CX
Sabio's Art of CX conference enabled guests to learn more about the critical User Experience and design aspects of customer engagement.
Case study: Deploying intelligent live chat for Leeds City Council
Sabio recommended the LiveEngage live chat solution from LivePerson to enable the Council to deploy more personalised, human interactions online.
Case study: Accelerating multi-channel innovation to reduce customer effort for the BGL Group
The BGL Group was keen to investigate how web chat and video chat could benefit customers. Sabio helped to bring a number of new digital channels to market.
Video: Impact of Consumer Technology Trends on the Contact Centre – Saga
Martin Broom, Director of Operational Strategy and Planning at Saga discusses his key findings from the study visit to Silicon Valley.
White paper: Voice Biometrics goes Mainstream
The latest biometric technologies can help customers to be verified based on their unique physical characteristics - whether it's their voice, fingerprint or face.