Every decade it seems that a new computing interaction paradigm emerges. In the 1990s it was the Web, Mobiles set the agenda in the 2000s, while in our current decade we’ve seen a continued shift towards first generation Assistants such as Alexa and Siri.
However, with 2020 looming, we’re now experiencing a race to create a single interface for the user – and the Virtual Assistant era is upon us.
With Opus Research forecasting that spending on Enterprise Intelligent Assistants is set to quadruple over the next four years it’s clear that – when it comes to deploying today’s increasingly smart Virtual Assistant solutions – it’s no longer a matter of if but when. In its latest report – ‘Decision Makers’ Guide to Enterprise Intelligent Assistants’, Opus Research projects that the global market for Enterprise Intelligent Assistants is set to grow from around $1 billion in 2016 to around $4.5 billion by 2021.
Sabio combines operational expertise with ongoing optimisation skills to provide its Virtual Assistant customer with a comprehensive mix of post-deployment services, including:
- Conversation Reviews
- KPIs and Reporting
- Training and Consulting
- Content and Grammar Management
Case Study: Supporting the Singapore Government’s Smart Nation initiative, Sabio enables digital Ask Jamie
GovTech had been exploring the use of Virtual Assistants and Artificial Intelligence technology to help Singapore’s citizens and businesses navigate online government services and improve service delivery.
Video: Highlights – Sabio’s Disrupt CX 2019
Sabio's Disrupt CX 2019 in April addressed the challenges organisations face in responding to customer experience requirements.
Brochure: SuperChannel – Digital Content Sharing
Often a customer process cannot be resolved during the first call. Subsequent interactions are usually required, whether by phone, email, or through other channels
Video: Hello, we’re Sabio
At Sabio we make sure your customer experience is brilliant, then stays brilliant.
Video: Presentations: The Art of CX
Sabio's Art of CX conference enabled guests to learn more about the critical User Experience and design aspects of customer engagement.
Case Study: Accelerating multi-channel innovation to reduce customer effort for the BGL Group
The BGL Group was keen to investigate how web chat and video chat could benefit customers. Sabio helped to bring a number of new digital channels to market.
Video: Impact of Consumer Technology Trends on the Contact Centre – Saga
Martin Broom, Director of Operational Strategy and Planning at Saga discusses his key findings from the study visit to Silicon Valley.
White Paper: Voice Biometrics goes Mainstream
The latest biometric technologies can help customers to be verified based on their unique physical characteristics - whether it's their voice, fingerprint or face.