Sage is one of the world’s leading suppliers of business software, with solutions that range from accounts and payroll through to CRM and e-business applications.
The company prides itself on differentiating around service. Over 200,000 UK businesses are subscribed to its SageCover services, providing complete support and advice for customers.
Sage wanted to investigate ways of providing its customers with more choice and identify new ways to manage the inevitable queues that were building up during extremely busy periods.
Sage selected a web-based call back solution from Sabio, to provide customers with the choice of a call back when contact centre staff were unavailable.
Sage has achieved impressive results, including:
- Successfully delivering call backs to around 15 percent of customers offered the option
- Supporting 5x the volume of call backs anticipated during pilots
- Providing Sage customers with a strong incentive to upgrade their SageCover service
- Helping address Sage’s requirement to deliver real service innovation and contributing to the company’s world class Net Promoter Score1
- Workforce management capacity planning integration
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P&O Cruises and Cunard worked with Sabio on the deployment of a best practice Avaya Aura® WFO solution incorporating WFM, Call Recording and Quality Monitoring.
Case study: Complete Avaya Solution Including Speech Analytics
Leeds City Council - the UK's second largest council is using Sabio to help optimise the performance of its contact centre operations.
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The Sabio solution has scaled to support Lebara's dramatic growth over the last three years - delivering best-in-class customer contact performance.
Case study: Unlocking operational savings for DAS
Working with Sabio, DAS deployed a core Avaya Aura® Contact Centre platform powering a range of specialist solutions including Speech Analytics, WFO and QM.
Video: PCI Compliance and Payments
Sabio has worked with Semafone to help Avaya customers achieve PCI compliance cost-effectively and reducing customer payment frustrations.
Brochure: Semafone – Keeping your Telephone Payments Watertight
Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance.
Video: Avaya Oceana®
Sabio leads the way in becoming the first CX provider outside the US to attain full accreditation to sell, design, implement and support solutions based on the Avaya Oceana platform
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Here at Sabio, the UK's leading independent Contact Centre technology specialist, we understand that choosing the right Support provider is fundamental to you and your organisation.
Brochure: Sabio OnDemand Support Services
The support services for Sabio’s OnDemand solutions have been specifically tailored to provide an integrated and intelligent way of supporting mission critical contact centres.
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Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.
Brochure: Avaya Breeze™ Platform: Taking Applications Development to the Next Level
The Avaya Breeze platform is a single integrated environment providing capabilities that extend across both the Unified Communications space and the Contact Center space.