Skip to main content

Complete Avaya Solution Including Speech Analytics

Sabio SolutionsContact Centre TechnologyPublic Sector
Complete Avaya Solution Including Speech Analytics

Leeds City Council is the UK’s second largest council. They are using contact centre technology and solutions from Sabio to help optimise the performance of its contact centre operations. The Council and Sabio worked in partnership to optimise contact centre support costs and effect ongoing skills transfer.

Operational Challenge

The Council was determined that its contact centre would not only add value to services but also set the standard for citizen contact within the public sector.

Sabio Solution

Sabio initially worked with Leeds City Council to design and deliver a multimedia IP contact centre based on a core Avaya Communication Manager platform.

Results Delivered

Working with Sabio, Leeds City Council has already secured a number of major operational benefits, including:

  • Achieving agent productivity gains to enable the contact centre to support more Council services from its limited budgets
  • Deploying a structured quality approach and achieving a 20% plus increase in customer satisfaction levels
  • Working in partnership to optimise contact centre support costs and effect ongoing skills transfer between Sabio and Leeds City Council

Related resources

View all resources

Share


Ready to chat?

Contact us to find out how Sabio can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]