Enhanced Support

Brochure: Why Choose MaaS for your Contact Centre?

Sabio MaaS is combined with our own support expertise and knowledge to actively pinpoint the common failure scenarios and raise the alarm before a service outage is experienced.

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Brochure: Sabio OnDemand Support Services

The support services for Sabio’s OnDemand solutions have been specifically tailored to provide an integrated and intelligent way of supporting mission critical contact centres.

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Brochure: Optimise your communications with Sabio Network Services

Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.

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Sabio Insight

White Paper: Ensuring Workforce Optimisation Effectiveness

Done right, WFO helps to inform the right decisions and contributes directly to ensuring service excellence

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Blog: What is a customer experience strategy?

A customer experience strategy is vital to help businesses navigate both the good times and the bad. It’s your plan of action to help you focus on your priorities and deal with issues when they arise. Find out everything you need to know about customer experience strategy.

Blog: Lessons from the lockdown: 4 things we’ve learnt about managing CX in an isolated world

So many businesses have been forced to change the way they work, almost overnight. We’ve learnt a few surprising things about customer experience (CX) along the way.

Blog: Breaking free from the first generation omni-channel trap

Traditional on premise platforms can leave you at a disadvantage when it comes to building true end-to-end customer engagement strategies

Blog: Taking the frustration out of digital payments

How Sabio is leveraging best practice PCI DSS secure card payments technology to enable digital card payments within its webchat and virtual assistant self-service channels

Blog: Brilliant Customer Experiences – everywhere, every time

Showcasing CX Innovation at DISRUPT CX 2019 Singapore

Video: Highlights – Sabio’s Disrupt CX 2019

Sabio's Disrupt CX 2019 in April addressed the challenges organisations face in responding to customer experience requirements.

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Blog: Top 10 take-aways from DISRUPT CX 2019

Empowering management teams with the CX insight needed.

Blog: Can someone please just explain the cloud to me?

As individuals we’re all comfortable with using many different global cloud services every day via our smartphones, so it’s surprising how often the Sabio Solutions team still gets asked the following question: can someone please just explain the cloud to me?