Here at Sabio, the UK’s leading independent Contact Centre technology specialist, we understand that choosing the right Support provider is fundamental to you and your organisation.
In addition to Sabio’s award winning Break Fix Support, Sabio offer:
- MaaS: Monitoring-as-a-Service
- Sabio Service Tokens
- Customer Satisfaction
- Capacity Management
- Security Advisories
- Sabio Training Academy
- Sabio Service Transition
Brochure: Why Choose MaaS for your Contact Centre?
Sabio MaaS is combined with our own support expertise and knowledge to actively pinpoint the common failure scenarios and raise the alarm before a service outage is experienced.
Brochure: Sabio OnDemand Support Services
The support services for Sabio’s OnDemand solutions have been specifically tailored to provide an integrated and intelligent way of supporting mission critical contact centres.
Brochure: Optimise your communications with Sabio Network Services
Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.
White paper: Ensuring Workforce Optimisation Effectiveness
Done right, WFO helps to inform the right decisions and contributes directly to ensuring service excellence
Video: PCI Compliance and Payments
Sabio has worked with Semafone to help Avaya customers achieve PCI compliance cost-effectively and reducing customer payment frustrations.
Brochure: Semafone – Keeping your Telephone Payments Watertight
Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance.
Video: Avaya Oceana®
Sabio leads the way in becoming the first CX provider outside the US to attain full accreditation to sell, design, implement and support solutions based on the Avaya Oceana platform
Brochure: Avaya Breeze™ Platform: Taking Applications Development to the Next Level
The Avaya Breeze platform is a single integrated environment providing capabilities that extend across both the Unified Communications space and the Contact Center space.
Brochure: RAaaS – Finding a way to assure your Call Recording performance
Recording Assurance as a Service from Sabio. Protect your investment and proactively manage your risk from a simple dashboard.
Brochure: Mitigate Production Risks with Sabio Performance Testing
The development of Performance Testing has allowed us to measure performance and assess the correct functioning of the systems' actual load, prior to launching.
Brochure: Avaya Oceana® Solution
Avaya Oceana®, a next generation, multi-touch customer experience management solution empowers businesses and users with a true end-to-end view of customer journeys.
Case study: End-to-end delivery of core contact centre and communications technologies for Yorkshire Building Society
Sabio has worked with Yorkshire Building Society for over a decade, developing, implementing and supporting a best practice communications and contact centre infrastructure