Enhanced Support

Brochure: Why Choose MaaS for your Contact Centre?

Sabio MaaS is combined with our own support expertise and knowledge to actively pinpoint the common failure scenarios and raise the alarm before a service outage is experienced.

Brochure: Sabio OnDemand Support Services

The support services for Sabio’s OnDemand solutions have been specifically tailored to provide an integrated and intelligent way of supporting mission critical contact centres.

Brochure: Optimise your communications with Sabio Network Services

Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.

Sabio Insight

White Paper: Ensuring Workforce Optimisation Effectiveness

Done right, WFO helps to inform the right decisions and contributes directly to ensuring service excellence

View white paper

Sabio

Video: Highlights – Sabio’s Disrupt CX 2019

Sabio's Disrupt CX 2019 in April addressed the challenges organisations face in responding to customer experience requirements.

Sabio

Video: Hello, we’re Sabio

At Sabio we make sure your customer experience is brilliant, then stays brilliant.

Video: PCI Compliance and Payments

Sabio has worked with Semafone to help contact centres achieve PCI compliance cost-effectively and reducing customer payment frustrations.

Brochure: Semafone – Keeping your Telephone Payments Watertight

Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance.

Video: Semafone Bank Account Verification and Customer Identification

Semafone is a Sabio partner that enables businesses to comply with PCI legislation. The video below demonstrates how Semafone verifies bank details and identifies customers.

Video: Semafone Secure Card Transactions Over the Phone

Semafone enables businesses to comply with PCI legislation. The video demonstrates how Semafone can create secure card transactions to allow payments to be made over the telephone.

Video: Sabio Network Services

The telecoms world is moving to SIP. SIP trunking uses the language of the internet to transfer calls. It is lower cost, flexible and more resilient.

Video: Avaya Oceana®

Sabio leads the way in becoming the first CX provider outside the US to attain full accreditation to sell, design, implement and support solutions based on the Avaya Oceana platform