Yorkshire Building Society is the UK’s second largest building society. Sabio has worked for over a decade, developing and implementing a best practice communications and contact centre infrastructure for Yorkshire Building Society.
Identifying a partner that combined deep expertise in Avaya, Nuance and Verint technologies to extend their communications and contact centre network.
Sabio operated a major five-year managed service agreement, ensuring the end-to-end performance of the Society’s core customer service and communications platform based on Avaya, Nuance and Verint technology.
- Sabio now serves as a key technology partner to Yorkshire Building Society, not just a supplier
- Managed service agreement in place delivering end-to-end support for the Society
- Core Sabio-managed communications platform supported rapid integration of 1,000 Society staff at its new Broad Gate site in Leeds
- Increased agility helping Society’s transition from fixed desk environment to smarter, flexible working.
- Enabling extended consistent customer engagement across contact centre, branch and back-office operations
Case study: Call Centre IP Telephony Infrastructure for Vale of Glamorgan
Vale of Glamorgan Council hit its First Contact Resolution target of 80 per cent by working with Sabio to implement an IP-based contact centre infrastructure.
Case study: Best Practice Contact Centre for Lebara
The Sabio solution has scaled to support Lebara's dramatic growth over the last three years - delivering best-in-class customer contact performance.
Case study: Business Stream best practice contact centre infrastructure
Business Stream, Scotland's non-domestic water supplier selected Sabio to implement a technology platform for its new customer service centre operations.
Case study: Supporting the BGL Group with best practice contact centre consulting
BGL Group engaged Sabio's specialist contact centre Consulting Practice to identify future opportunities to ensure that their customer service provide a clear competitive differentiator
Case study: Network Homes – Exceed CSAT targets, Improve Agent Utilisation & Increase Employee Engagement
Since 1974, Network Homes has been acquiring and building homes for affordable rent across London helping individuals and families from all walks of life.
Video: PCI Compliance and Payments
Sabio has worked with Semafone to help Avaya customers achieve PCI compliance cost-effectively and reducing customer payment frustrations.
Brochure: Semafone – Keeping your Telephone Payments Watertight
Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance.
Video: Highlights: Sabio’s Transforming Customer Contact Conference
With a fantastic range of industry speakers and demonstrations, Sabio's Transforming Customer Contact Conference enabled guests to learn about new and innovative best in class technologies
Video: Nuance Biometrics SpeechSecure
Nuance Biometrics SpeechSecure ™ uses patented biometric technology on their ‘text to speech’ in order to verify callers' identities based on characteristics of their specific vocal patterns.
Video: Avaya Oceana®
Sabio leads the way in becoming the first CX provider outside the US to attain full accreditation to sell, design, implement and support solutions based on the Avaya Oceana platform
Brochure: Enhanced Support
Here at Sabio, the UK's leading independent Contact Centre technology specialist, we understand that choosing the right Support provider is fundamental to you and your organisation.