End-to-end delivery of core contact centre and communications technologies for Yorkshire Building Society

Sabio SolutionsContact Centre TechnologyInsurancePublic Sector
End-to-end delivery of core contact centre and communications technologies for Yorkshire Building Society

Yorkshire Building Society is the UK’s second largest building society. Sabio has worked for over a decade, developing and implementing a best practice communications and contact centre infrastructure for Yorkshire Building Society.

Business Challenge

Identifying a partner that combined deep expertise in Avaya, Nuance and Verint technologies to extend their communications and contact centre network.

Sabio Solution

Sabio operated a major five-year managed service agreement, ensuring the end-to-end performance of the Society’s core customer service and communications platform based on Avaya, Nuance and Verint technology.

Results Delivered

  • Sabio now serves as a key technology partner to Yorkshire Building Society, not just a supplier
  • Managed service agreement in place delivering end-to-end support for the Society
  • Core Sabio-managed communications platform supported rapid integration of 1,000 Society staff at its new Broad Gate site in Leeds
  • Increased agility helping Society’s transition from fixed desk environment to smarter, flexible working.
  • Enabling extended consistent customer engagement across contact centre, branch and back-office operations

Related resources

View all resources

Share


Ready to chat?

Contact us to find out how Sabio can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]