Yorkshire Building Society is the UK’s second largest building society. Sabio has worked for over a decade, developing and implementing a best practice communications and contact centre infrastructure for Yorkshire Building Society.
Identifying a partner that combined deep expertise in Avaya, Nuance and Verint technologies to extend their communications and contact centre network.
Sabio operated a major five-year managed service agreement, ensuring the end-to-end performance of the Society’s core customer service and communications platform based on Avaya, Nuance and Verint technology.
- Sabio now serves as a key technology partner to Yorkshire Building Society, not just a supplier
- Managed service agreement in place delivering end-to-end support for the Society
- Core Sabio-managed communications platform supported rapid integration of 1,000 Society staff at its new Broad Gate site in Leeds
- Increased agility helping Society’s transition from fixed desk environment to smarter, flexible working.
- Enabling extended consistent customer engagement across contact centre, branch and back-office operations
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