In this video case study, Greg Reed, Chief Marketing Officer at HomeServe discusses his key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting HomeServe as well as his highlights from the Amazon and Facebook sessions.
- Your relationship with Sabio
- Main take-away from the CIO study visit
- Benefits from the trip
- Highlights from Amazon and Facebook sessions
- Key findings and how you will apply them to your organisation
- Future proofing your organisation
Video: Impact of Consumer Technology Trends on the Contact Centre – Home Retail Group
Steve Carson, Director of Retail and Customer Operations at Home Retail Group discusses his key findings from the study visit to Silicon Valley.
Video: Impact of Consumer Technology Trends on the Contact Centre – BGL Group
Jayne Lansdell, Associate Director at BGL Group discusses how Consumer Technology Trends are impacting The BGL Group
Case study: Supporting the BGL Group with best practice contact centre consulting
BGL Group engaged Sabio's specialist contact centre Consulting Practice to identify future opportunities to ensure that their customer service provide a clear competitive differentiator
White paper: Placing messaging at the heart of your Customer Engagement Strategy
At Sabio we understand the key role that operational messaging technologies such as SMS, webchat and social messaging play in impacting the CX.
Video: PCI Compliance and Payments
Sabio has worked with Semafone to help Avaya customers achieve PCI compliance cost-effectively and reducing customer payment frustrations.
Brochure: Semafone – Keeping your Telephone Payments Watertight
Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance.
Video: Avaya Oceana®
Sabio leads the way in becoming the first CX provider outside the US to attain full accreditation to sell, design, implement and support solutions based on the Avaya Oceana platform
Brochure: Enhanced Support
Here at Sabio, the UK's leading independent Contact Centre technology specialist, we understand that choosing the right Support provider is fundamental to you and your organisation.
Brochure: Sabio OnDemand Support Services
The support services for Sabio’s OnDemand solutions have been specifically tailored to provide an integrated and intelligent way of supporting mission critical contact centres.
Brochure: Optimise your communications with Sabio Network Services
Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.
Brochure: Avaya Breeze™ Platform: Taking Applications Development to the Next Level
The Avaya Breeze platform is a single integrated environment providing capabilities that extend across both the Unified Communications space and the Contact Center space.