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HomeServe – Impact of Consumer Technology Trends on the Contact Centre

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In this video case study, Greg Reed, Chief Marketing Officer at HomeServe discusses his key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting HomeServe as well as his highlights from the Amazon and Facebook sessions.

Topics Include:

  • Your relationship with Sabio
  • Main take-away from the CIO study visit
  • Benefits from the trip
  • Highlights from Amazon and Facebook sessions
  • Key findings and how you will apply them to your organisation
  • Future proofing your organisation
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