In this video Jayne Lansdell, Associate Director at BGL Group discusses her key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting The BGL Group as well as his highlights from the Nuance session.
- Your relationship with Sabio
- Main take-away from the CIO study visit
- Benefits from the trip
- Highlights from Nuance session
- Key findings and how you will apply them to your organisation
- Future proofing your organisation
Case Study: Insurance Giant Targets Significant Savings Through Speech Analytics Project
BGL Group – a leading digital distributor of household financial products – engaged Sabio to deliver a Verint Speech Analytics solution to help optimise customer engagement.
Case Study: Co-op turn conversations into insights
The Co-op was on a journey to build on valued relationships with customers and members and turn their one million plus customer conversations into insights.
Case Study: Reducing Customer Effort with Speech Analytics
HomeServe plc, is working with Sabio to deploy a powerful Verint speech analytics solution to help optimise engagement and improve the HomeServe customer journey.
Blog: What is a customer experience strategy?
A customer experience strategy is vital to help businesses navigate both the good times and the bad. It’s your plan of action to help you focus on your priorities and deal with issues when they arise. Find out everything you need to know about customer experience strategy.
Blog: Is the cloud really the best “Location, Location, Location” for your contact centre?
The rush to the cloud has begun. Many businesses are migrating their contact centres to the cloud.
Blog: Is remote working a permanent option for contact centres?
With the right technology and careful planning, working from home creates huge opportunities for contact centres
Blog: Ambition is the key to BGL Group’s ECCCSA success
At this year’s ECCCSA European Contact Centre & Customer Services Awards, BGL Group was named as Large Contact Centre of the Year. This was a category that BGL Group also won two years ago.
Case Study: HomeServe – Speech Analytics Business Improvements Story
In this video case study, Alison Hanson, Director of Contact Centre Strategy at HomeServe discusses how implementing Speech Analytics has helped to identify pinch-points and process improvements to improve the customer experience.
Case Study: LV= Workforce Management Strategic Planning Story
LV= has been on a journey to evolve their Workforce Management activities by creating a better experience for their customers and employees.
Case Study: LV= Fully optimised Workforce Management solution unlocks 30% planning efficiencies
The LV= GI vision is to be Britain’s Best Loved, so providing award-winning service to its five million plus customers is critical to achieving the company goal.
Case Study: How Sabio Helped HomeServe to take Speech Analytics to the Next Level
Combining Speech Analytics with effective stakeholder engagement and business improvement has unlocked significant benefits for HomeServe.