Impact of Consumer Technology Trends on the Contact Centre – BGL Group

In this video Jayne Lansdell, Associate Director at BGL Group discusses her key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting The BGL Group as well as his highlights from the Nuance session.

Topics Include:

• Your relationship with Sabio
• Main take-away from the CIO study visit
• Benefits from the trip
• Highlights from Nuance session
• Key findings and how you will apply them to your organisation
• Future proofing your organisation