In this video Steve Carson, Director of Retail and Customer Operations at Home Retail Group discusses his key findings from the study visit to Silicon Valley.
Steve also comments on how Consumer Technology Trends are impacting Home Retail Group as well as his highlights from the Facebook and Avaya sessions.
- Your relationship with Sabio
- Main take-away from the CIO study visit
- Benefits from the trip
- Highlights from Facebook and Avaya sessions
- Key findings and how you will apply them to your organisation
- Future proofing your organisation
Video: Impact of Consumer Technology Trends on the Contact Centre – BGL Group
Jayne Lansdell, Associate Director at BGL Group discusses how Consumer Technology Trends are impacting The BGL Group
White Paper: Placing messaging at the heart of your Customer Engagement Strategy
At Sabio we understand the key role that operational messaging technologies such as SMS, webchat and social messaging play in impacting the CX.
Blog: Missed out on the most anticipated virtual event of the summer? Fear not, we’ve got you covered…
Well, just a few weeks on from the completion of Sabio’s very own streaming series, CXNow – the summer’s most anticipated virtual event I’m sure you’ll agree – we felt it was time to reflect on what was an outstandingly successful few weeks on all things CX...
Podcast: CX Audio eBook
In this CX eBook, we explore what customer experience means and why now it’s more important than ever.
Video: Sabio Intent Capture & Analysis
Take your first step towards a digital voice channel. Intent Capture and Analysis (IC&A) uses Google Cloud’s Contact Centre AI to uncover reasons for calls into the contact centre.
Blog: Front, Middle and Back Office?
As another strange holiday season approaches, we can all relate to the emotions we go through on our way to the check-in desk at a busy airport. The excitement, the anticipation and in some cases the fatigue and frustration.
Blog: Give your automation and AI some people power
How to get your teams working together and feeling better.
Blog: How to set up successful speech analytics that benefit your business
If you haven’t tried speech analytics yet and don’t know where to start, this article is for you. I’m going to share my experiences and tops tips for setting up a speech analytics programme. I’ll also show you how to get the most out of speech analytics to support teams across your business.
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