Havering Council selected Sabio to implement a solution based on core Avaya technology. This project will help transform how it deals with customers, while at the same time saving money.
The council was committed to improving how customers could contact the Council and ensuring that they always had access to the right contacts.
Havering selected Sabio to support its transformation activities and improve staff productivity by implementing an integrated customer services solution with a next generation Avaya customer contact infrastructure.
Since the start of the Sabio Avaya project, the Council is on track to:
- Reduce the amount of avoidable contact from 14 percent to six percent by 2014
- Achieve target efficiency and operational savings while keeping spending to agreed budget levels
- Optimise WFM and get closer and closer to adherence targets
- Integrate with CRM and use Sabio’s Thin Client CTI solution to shave up to 15 seconds from the start of each call
Case study: Best Practice Contact Centre for Lebara
The Sabio solution has scaled to support Lebara's dramatic growth over the last three years - delivering best-in-class customer contact performance.
Case study: Business Stream best practice contact centre infrastructure
Business Stream, Scotland's non-domestic water supplier selected Sabio to implement a technology platform for its new customer service centre operations.
Video: Sabio LV= The Contact Centre Transition Story
LV=, has selected contact centre technology specialist Sabio to support its business-critical Avaya contact centre infrastructure, find out more in this video case study.
Case study: Helping to build the Contact Centre of the Future for Home Retail Group
Home Retail Group selected Sabio to help enable and deliver the technology element of its major 'Contact Centre of the Future' project transformation.
Video: Hello, we’re Sabio
At Sabio we make sure your customer experience is brilliant, then stays brilliant.
Case study: Network Homes – Exceed CSAT targets, Improve Agent Utilisation & Increase Employee Engagement
Since 1974, Network Homes has been acquiring and building homes for affordable rent across London helping individuals and families from all walks of life.
Video: PCI Compliance and Payments
Sabio has worked with Semafone to help contact centres achieve PCI compliance cost-effectively and reducing customer payment frustrations.
Brochure: Semafone – Keeping your Telephone Payments Watertight
Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance.
Video: Highlights: Sabio’s Transforming Customer Contact Conference
With a fantastic range of industry speakers and demonstrations, Sabio's Transforming Customer Contact Conference enabled guests to learn about new and innovative best in class technologies
Video: Semafone Bank Account Verification and Customer Identification
Semafone is a Sabio partner that enables businesses to comply with PCI legislation. The video below demonstrates how Semafone verifies bank details and identifies customers.
Video: Semafone Secure Card Transactions Over the Phone
Semafone enables businesses to comply with PCI legislation. The video demonstrates how Semafone can create secure card transactions to allow payments to be made over the telephone.