At Sabio, we have developed Performance Testing for complex Contact Centre environments. Based on our over-18-years’ expertise, designing and supporting Contact Centre technologies, we have developed our own testing and analytics platform.
The development of Performance Testing has allowed us to measure performance and assess the correct functioning of the systems’ actual load, prior to launching.
Key highlights of the Brochure include:
- Meeting complex challenges within your Contact Centre
- Sabio’s Testing Services such as Functional Testing, Soak Testing and Burst Testing
- Analysing systems that process or interact with voice calls
Brochure: Avaya Oceana® Solution
Avaya Oceana®, a next generation, multi-touch customer experience management solution empowers businesses and users with a true end-to-end view of customer journeys.
Case study: Call Centre IP Telephony Infrastructure for Vale of Glamorgan
Vale of Glamorgan Council hit its First Contact Resolution target of 80 per cent by working with Sabio to implement an IP-based contact centre infrastructure.
Case study: Call Back Solution for Sage
Sage selected a web-based call back solution from Sabio, to provide customers with the choice of a call back when contact centre staff were unavailable.
Case study: Helping to build the Contact Centre of the Future for Home Retail Group
Home Retail Group selected Sabio to help enable and deliver the technology element of its major 'Contact Centre of the Future' project transformation.
Video: Highlights: Sabio’s Disrupt CX 2019
Sabio's Disrupt CX 2019 in April addressed the challenges organisations face in responding to customer experience requirements.
Video: Hello, we’re Sabio
At Sabio we make sure your customer experience is brilliant, then stays brilliant.
Video: PCI Compliance and Payments
Sabio has worked with Semafone to help contact centres achieve PCI compliance cost-effectively and reducing customer payment frustrations.
Brochure: Semafone – Keeping your Telephone Payments Watertight
Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance.
Video: Highlights: Sabio’s Transforming Customer Contact Conference
With a fantastic range of industry speakers and demonstrations, Sabio's Transforming Customer Contact Conference enabled guests to learn about new and innovative best in class technologies
Video: Semafone Bank Account Verification and Customer Identification
Semafone is a Sabio partner that enables businesses to comply with PCI legislation. The video below demonstrates how Semafone verifies bank details and identifies customers.
Video: Semafone Secure Card Transactions Over the Phone
Semafone enables businesses to comply with PCI legislation. The video demonstrates how Semafone can create secure card transactions to allow payments to be made over the telephone.