At Sabio, we have developed Performance Testing for complex Contact Centre environments. Based on our over-18-years’ expertise, designing and supporting Contact Centre technologies, we have developed our own testing and analytics platform.
The development of Performance Testing has allowed us to measure performance and assess the correct functioning of the systems’ actual load, prior to launching.
Key highlights of the Brochure include:
- Meeting complex challenges within your Contact Centre
- Sabio’s Testing Services such as Functional Testing, Soak Testing and Burst Testing
- Analysing systems that process or interact with voice calls
Brochure: Avaya Oceana® Solution
Avaya Oceana®, a next generation, multi-touch customer experience management solution empowers businesses and users with a true end-to-end view of customer journeys.
Case Study: Call Centre IP Telephony Infrastructure for Vale of Glamorgan
Vale of Glamorgan Council hit its First Contact Resolution target of 80 per cent by working with Sabio to implement an IP-based contact centre infrastructure.
Case Study: Helping to build the Contact Centre of the Future for Home Retail Group
Home Retail Group selected Sabio to help enable and deliver the technology element of its major 'Contact Centre of the Future' project transformation.
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Blog: Okay, you’re in the Cloud. Now what?
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Blog: Cloud Contact Centre – a powerful platform for change
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The British high street is not dead. There, I’ve said it. Yes, Debenhams and the Arcadia Group stores are closing. Yes, the pandemic has put high street stores under immense pressure. But I don’t think this is the end of our town and city centres. I think this is an opportunity to transform the retail industry and start afresh. We need to start by rethinking our approach to customer experience (CX).
Blog: What is customer experience?
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Blog: What is a customer experience strategy?
A customer experience strategy is vital to help businesses navigate both the good times and the bad. It’s your plan of action to help you focus on your priorities and deal with issues when they arise. Find out everything you need to know about customer experience strategy.
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