At Sabio, we have developed Performance Testing for complex Contact Centre environments. Based on our over-18-years’ expertise, designing and supporting Contact Centre technologies, we have developed our own testing and analytics platform.
The development of Performance Testing has allowed us to measure performance and assess the correct functioning of the systems’ actual load, prior to launching.
Key highlights of the Brochure include:
- Meeting complex challenges within your Contact Centre
- Sabio’s Testing Services such as Functional Testing, Soak Testing and Burst Testing
- Analysing systems that process or interact with voice calls
Brochure: Avaya Oceana® Solution
Avaya Oceana®, a next generation, multi-touch customer experience management solution empowers businesses and users with a true end-to-end view of customer journeys.
Case Study: Call Centre IP Telephony Infrastructure for Vale of Glamorgan
Vale of Glamorgan Council hit its First Contact Resolution target of 80 per cent by working with Sabio to implement an IP-based contact centre infrastructure.
Case Study: Helping to build the Contact Centre of the Future for Home Retail Group
Home Retail Group selected Sabio to help enable and deliver the technology element of its major 'Contact Centre of the Future' project transformation.
Blog: What is a customer experience strategy?
A customer experience strategy is vital to help businesses navigate both the good times and the bad. It’s your plan of action to help you focus on your priorities and deal with issues when they arise. Find out everything you need to know about customer experience strategy.
Blog: Is the cloud really the best “Location, Location, Location” for your contact centre?
The rush to the cloud has begun. Many businesses are migrating their contact centres to the cloud.
Blog: Is remote working a permanent option for contact centres?
With the right technology and careful planning, working from home creates huge opportunities for contact centres
Blog: Lessons from the lockdown: 4 things we’ve learnt about managing CX in an isolated world
So many businesses have been forced to change the way they work, almost overnight. We’ve learnt a few surprising things about customer experience (CX) along the way.
Blog: Ambition is the key to BGL Group’s ECCCSA success
At this year’s ECCCSA European Contact Centre & Customer Services Awards, BGL Group was named as Large Contact Centre of the Year. This was a category that BGL Group also won two years ago.
Case Study: How Sabio Helped HomeServe to take Speech Analytics to the Next Level
Combining Speech Analytics with effective stakeholder engagement and business improvement has unlocked significant benefits for HomeServe.
Blog: Breaking free from the first generation omni-channel trap
Traditional on premise platforms can leave you at a disadvantage when it comes to building true end-to-end customer engagement strategies
Blog: Taking the frustration out of digital payments
How Sabio is leveraging best practice PCI DSS secure card payments technology to enable digital card payments within its webchat and virtual assistant self-service channels