How Moneybarn used the Sabio Navigator Voice of the Customer feedback tool to help sustain industry-leading CX performance levels despite the pandemic.
As part of Moneybarn’s commitment to delivering excellent customer experience, the company was determined to gain a much more accurate understanding of its customer journey and how its CX processes could be improved.
Moneybarn decided to deploy a customer feedback programme based around the Sabio Navigator Voice of the Customer solution.
- Moneybarn outperforms both national and financial services CX benchmarks by 7%
- Consistently high CX scores of over 90% despite pandemic challenges
- Supports closed loop approach, helping agents to make the most of feedback received
Blog: Missed out on the most anticipated virtual event of the summer? Fear not, we’ve got you covered…
Well, just a few weeks on from the completion of Sabio’s very own streaming series, CXNow – the summer’s most anticipated virtual event I’m sure you’ll agree – we felt it was time to reflect on what was an outstandingly successful few weeks on all things CX...
Podcast: CX Audio eBook
In this CX eBook, we explore what customer experience means and why now it’s more important than ever.
Video: Sabio Intent Capture & Analysis
Take your first step towards a digital voice channel. Intent Capture and Analysis (IC&A) uses Google Cloud’s Contact Centre AI to uncover reasons for calls into the contact centre.
Blog: Front, Middle and Back Office?
As another strange holiday season approaches, we can all relate to the emotions we go through on our way to the check-in desk at a busy airport. The excitement, the anticipation and in some cases the fatigue and frustration.
Blog: Give your automation and AI some people power
How to get your teams working together and feeling better.
Blog: How to set up successful speech analytics that benefit your business
If you haven’t tried speech analytics yet and don’t know where to start, this article is for you. I’m going to share my experiences and tops tips for setting up a speech analytics programme. I’ll also show you how to get the most out of speech analytics to support teams across your business.
White Paper: Contact Babel – UK Contact Centre Verticals: Utilities
While some incumbent utility companies have reported job losses and consolidation, the significant number of new players have gone some way to balancing this.
Blog: Okay, you’re in the Cloud. Now what?
Using the cloud to power your CX is just the beginning of the story. The rest is written by you and your team.