How Moneybarn used the Sabio Navigator Voice of the Customer feedback tool to help sustain industry-leading CX performance levels despite the pandemic.
As part of Moneybarn’s commitment to delivering excellent customer experience, the company was determined to gain a much more accurate understanding of its customer journey and how its CX processes could be improved.
Moneybarn decided to deploy a customer feedback programme based around the Sabio Navigator Voice of the Customer solution.
- Moneybarn outperforms both national and financial services CX benchmarks by 7%
- Consistently high CX scores of over 90% despite pandemic challenges
- Supports closed loop approach, helping agents to make the most of feedback received
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