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Moneybarn Customer Experience feedback scores eclipse industry average

Sabio InsightCustomer Experience
Moneybarn Customer Experience feedback scores eclipse industry average

How Moneybarn used the Sabio Navigator Voice of the Customer feedback tool to help sustain industry-leading CX performance levels despite the pandemic.

The Challenge

As part of Moneybarn’s commitment to delivering excellent customer experience, the company was determined to gain a much more accurate understanding of its customer journey and how its CX processes could be improved.

The Solution

Moneybarn decided to deploy a customer feedback programme based around the Sabio Navigator Voice of the Customer solution.

The Results

  • Moneybarn outperforms both national and financial services CX benchmarks by 7%
  • Consistently high CX scores of over 90% despite pandemic challenges
  • Supports closed loop approach, helping agents to make the most of feedback received
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Start your journey with Sabio

If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]

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