Nuance Biometrics SpeechSecure ™ uses biometric technology to verify callers’ identities based on characteristics of their specific vocal patterns.
The SpeechSecure application provides added security for callers who need to access personal information over the phone and enables a host of commercial applications without sacrificing caller convenience.
Nuance has deployed this technology for Barclays Wealth in the UK. Watch the video below to see how voice biometrics has advanced and improved Barclays Wealth’s customer experience.
White paper: Voice Biometrics goes Mainstream
The latest biometric technologies can help customers to be verified based on their unique physical characteristics - whether it's their voice, fingerprint or face.
White paper: Speech Analytics goes Mainstream
Speech analytics remains a significant investment area for companies, given its ability to drive operational improvements, contain costs and impact customer satisfaction.
Case study: Complete Avaya Solution Including Speech Analytics
Leeds City Council - the UK's second largest council is using Sabio to help optimise the performance of its contact centre operations.
Case study: Sabio delivers an innovative voice self-service solution for the BGL Group
Using powerful speech recognition technology, the Sabio solution helps to maximise the customer experience offered and speeds up calls into BGL's contact centres.
Case study: The White Company – Fully Automated CSAT Delivers 20% Increase in Response Rate
The White Company was looking to understand what customers really thought about their experience in the contact centre, and to know exactly where to focus on improving the service delivered
Video: PCI Compliance and Payments
Sabio has worked with Semafone to help Avaya customers achieve PCI compliance cost-effectively and reducing customer payment frustrations.
Brochure: Semafone – Keeping your Telephone Payments Watertight
Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance.
Video: Highlights: Bright’s House Warming Party
Bright, a Sabio company welcomes their clients and close contacts to the Blue Fin Building in Southwark on Monday 9th July 2018.
Video: Highlights: Sabio’s The Art of CX
Sabio's Art of CX conference enabled guests to learn more about the critical User Experience and design aspects of customer engagement
Video: Highlights: Sabio’s Transforming Customer Contact Conference
With a fantastic range of industry speakers and demonstrations, Sabio's Transforming Customer Contact Conference enabled guests to learn about new and innovative best in class technologies
Video: Presentations: The Art of CX
Sabio's Art of CX conference enabled guests to learn more about the critical User Experience and design aspects of customer engagement.