When it comes to developing intelligent messaging strategies that strike exactly the right balance between customer effort and cost-effectiveness, you need to be working with a specialist partner that’s able to address all your business, usability and technical challenges.
At Sabio we understand the key role that operational messaging technologies such as SMS outreach, webchat and social messaging play in impacting the customer experience.
However, no matter how impressive the different messaging technology approaches involved, these can only prove successful if they’re
part of an intelligently crafted customer journey that’s consistent across a mix of channels.
Our track record as a leading Avaya Platinum Partner means we’re ideally placed to help integrate key proactive contact technologies such as Avaya Proactive Outreach Manager with your core telephony and contact centre systems infrastructure. Having also worked with Nuance, the leading natural language speech provider, since 2005, we’re also well placed to support messaging and chat applications with more innovative transformational solutions such as intelligent assistants and AI-enabled chatbot support.
White paper: Broadening Customer Access with the latest intelligent Virtual Assistant technologies
With 2020 looming, we’re now experiencing a race to create a single interface for the user – and the Virtual Assistant era is upon us
Video: Presentations: The Art of CX
Sabio's Art of CX conference enabled guests to learn more about the critical User Experience and design aspects of customer engagement.
Case study: Deploying intelligent live chat for Leeds City Council
Sabio recommended the LiveEngage live chat solution from LivePerson to enable the Council to deploy more personalised, human interactions online.
Case study: Accelerating multi-channel innovation to reduce customer effort for the BGL Group
The BGL Group was keen to investigate how web chat and video chat could benefit customers. Sabio helped to bring a number of new digital channels to market.
Video: Impact of Consumer Technology Trends on the Contact Centre – Saga
Martin Broom, Director of Operational Strategy and Planning at Saga discusses his key findings from the study visit to Silicon Valley.