Outsourced contact centres can deliver great value for organisations. But it’s always a challenge to measure performance particularly if you’re using multiple third party providers.
Rapport provides greater control over your outsourced call centre contracts, thanks to its completely independent analysis and accurate insights.
Key Rapport highlights for auditing your outsourcer include:
- Tracking key outsourcer performance KPIs such as call bottlenecks
- 100% of customer contacts tracked – regardless of the outsourcer involved
- Zero outsourcer contact centre insights within days
- True independent reporting across all your outsourced call centres – single version of the truth
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