Repeat calls represent the single biggest preventable overhead for operational call centres, but these can be difficult to identify and measure accurately. Similarly, they represent a significant cost saving opportunity as they can typically account for 20% of all incoming calls. Shaving just 3 points off repeat calls in a 400-agent call centre can lead to typical annual savings of £300,000.
Key Rapport highlights for Reducing the Cost to Serve include:
- Quantifying the scale of repeat calls with advanced repeat call behaviour tools
- Identifying the specific repeat calls that are causing most pain
- Simple deployment, with no IT integration means actionable insights are available within days
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Recording Assurance as a Service from Sabio. Protect your investment and proactively manage your risk from a simple dashboard.
Brochure: Capture 100% of your caller journeys with Rapport
Rapport is a powerful data-driven insights service and SaaS dashboard solution that captures 100% of all customer attempts to engage with your brand.
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Sabio MaaS is combined with our own support expertise and knowledge to actively pinpoint the common failure scenarios and raise the alarm before a service outage is experienced.
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