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Rapport – Improving the Customer Experience

Sabio InsightCustomer Experience
Rapport – Improving the Customer Experience

A worrying 20% of total calls never make it through to an agent whether it’s out of hours calls, unanswered calls. Without insight into these most problematic interactions, it is impossible for organisations to deliver an end-to-end excellent customer experience.

For rapid insight into the multiple performance and process bottlenecks that could be contributing to a poor experience for your customers, Rapport gives the answers you need.

Key Rapport highlights for improving the Customer Experience include:
  • 24x7x365 accurate understanding of the Customer Experience
  • Ability to focus management effort – reversing potential issues at the earliest opportunity
  • Daily email alerts saving time getting to operational issues
  • Visually highlighting areas of additional Customer Effort

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