A worrying 20% of total calls never make it through to an agent whether it’s out of hours calls, unanswered calls. Without insight into these most problematic interactions, it is impossible for organisations to deliver an end-to-end excellent customer experience.
For rapid insight into the multiple performance and process bottlenecks that could be contributing to a poor experience for your customers, Rapport gives the answers you need.
Key Rapport highlights for improving the Customer Experience include:
- 24x7x365 accurate understanding of the Customer Experience
- Ability to focus management effort – reversing potential issues at the earliest opportunity
- Daily email alerts saving time getting to operational issues
- Visually highlighting areas of additional Customer Effort
Brochure: Rapport – Helping Reduce the Cost to Serve
Repeat calls represent the single biggest preventable overhead for operational call centres, but these can be difficult to identify and measure accurately.
Brochure: Capture 100% of your caller journeys with Rapport
Rapport is a powerful data-driven insights service and SaaS dashboard solution that captures 100% of all customer attempts to engage with your brand.
Brochure: RAaaS – Finding a way to assure your Call Recording performance
Recording Assurance as a Service from Sabio. Protect your investment and proactively manage your risk from a simple dashboard.
Brochure: Why Choose MaaS for your Contact Centre?
Sabio MaaS is combined with our own support expertise and knowledge to actively pinpoint the common failure scenarios and raise the alarm before a service outage is experienced.
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Well, just a few weeks on from the completion of Sabio’s very own streaming series, CXNow – the summer’s most anticipated virtual event I’m sure you’ll agree – we felt it was time to reflect on what was an outstandingly successful few weeks on all things CX...
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If you haven’t tried speech analytics yet and don’t know where to start, this article is for you. I’m going to share my experiences and tops tips for setting up a speech analytics programme. I’ll also show you how to get the most out of speech analytics to support teams across your business.
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If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.