A worrying 20% of total calls never make it through to an agent whether it’s out of hours calls, unanswered calls. Without insight into these most problematic interactions, it is impossible for organisations to deliver an end-to-end excellent customer experience.
For rapid insight into the multiple performance and process bottlenecks that could be contributing to a poor experience for your customers, Rapport gives the answers you need.
Key Rapport highlights for improving the Customer Experience include:
- 24x7x365 accurate understanding of the Customer Experience
- Ability to focus management effort – reversing potential issues at the earliest opportunity
- Daily email alerts saving time getting to operational issues
- Visually highlighting areas of additional Customer Effort
Brochure: Rapport – Helping Reduce the Cost to Serve
Repeat calls represent the single biggest preventable overhead for operational call centres, but these can be difficult to identify and measure accurately.
Brochure: Capture 100% of your caller journeys with Rapport
Rapport is a powerful data-driven insights service and SaaS dashboard solution that captures 100% of all customer attempts to engage with your brand.
Brochure: RAaaS – Finding a way to assure your Call Recording performance
Recording Assurance as a Service from Sabio. Protect your investment and proactively manage your risk from a simple dashboard.
Brochure: Why Choose MaaS for your Contact Centre?
Sabio MaaS is combined with our own support expertise and knowledge to actively pinpoint the common failure scenarios and raise the alarm before a service outage is experienced.
Case study: The White Company – Fully Automated CSAT Delivers 20% Increase in Response Rate
The White Company was looking to understand what customers really thought about their experience in the contact centre, and to know exactly where to focus on improving the service delivered
Case study: Network Homes – Exceed CSAT targets, Improve Agent Utilisation & Increase Employee Engagement
Since 1974, Network Homes has been acquiring and building homes for affordable rent across London helping individuals and families from all walks of life.
Case study: TUI – Improving customer experience during a major business transition
TUI Group is a multinational travel and tourism company, encompassing well-known brands such as Thomson and First Choice.
Video: Highlights: Bright’s House Warming Party
Bright, a Sabio company welcomes their clients and close contacts to the Blue Fin Building in Southwark on Monday 9th July 2018.
Video: Highlights: Sabio’s The Art of CX
Sabio's Art of CX conference enabled guests to learn more about the critical User Experience and design aspects of customer engagement
Video: Highlights: Sabio’s Transforming Customer Contact Conference
With a fantastic range of industry speakers and demonstrations, Sabio's Transforming Customer Contact Conference enabled guests to learn about new and innovative best in class technologies
Video: Presentations: The Art of CX
Sabio's Art of CX conference enabled guests to learn more about the critical User Experience and design aspects of customer engagement.