A worrying 20% of total calls never make it through to an agent whether it’s out of hours calls, unanswered calls. Without insight into these most problematic interactions, it is impossible for organisations to deliver an end-to-end excellent customer experience.
For rapid insight into the multiple performance and process bottlenecks that could be contributing to a poor experience for your customers, Rapport gives the answers you need.
Key Rapport highlights for improving the Customer Experience include:
- 24x7x365 accurate understanding of the Customer Experience
- Ability to focus management effort – reversing potential issues at the earliest opportunity
- Daily email alerts saving time getting to operational issues
- Visually highlighting areas of additional Customer Effort
Brochure: Rapport – Helping Reduce the Cost to Serve
Repeat calls represent the single biggest preventable overhead for operational call centres, but these can be difficult to identify and measure accurately.
Brochure: Capture 100% of your caller journeys with Rapport
Rapport is a powerful data-driven insights service and SaaS dashboard solution that captures 100% of all customer attempts to engage with your brand.
Brochure: RAaaS – Finding a way to assure your Call Recording performance
Recording Assurance as a Service from Sabio. Protect your investment and proactively manage your risk from a simple dashboard.
Brochure: Why Choose MaaS for your Contact Centre?
Sabio MaaS is combined with our own support expertise and knowledge to actively pinpoint the common failure scenarios and raise the alarm before a service outage is experienced.
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How Moneybarn used the Sabio Navigator Voice of the Customer feedback tool to help sustain industry-leading CX performance levels despite the pandemic
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Speak to an expert
If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.