LV=, has selected contact centre technology specialist Sabio to support its business-critical Avaya contact centre infrastructure. Watch the video case study below.
Questions Answered Include:
- What were you looking for in a partner?
- What steps did you take through the RFP process to help you make a decision?
- Could you describe what you observed at the customer reference visits and support centre?
- At the start of the process were LV= concerned about the risk of transition to another provider?
- What else differentiated Sabio?
- How did LV= benefit from the consultancy provided as part of Sabio’s Enhanced Support proposition?
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Case Study: Supporting the BGL Group with best practice contact centre consulting
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LV= has been on a journey to evolve their Workforce Management activities by creating a better experience for their customers and employees.
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The LV= GI vision is to be Britain’s Best Loved, so providing award-winning service to its five million plus customers is critical to achieving the company goal.
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Case Study: Accelerating multi-channel innovation to reduce customer effort for the BGL Group
The BGL Group was keen to investigate how web chat and video chat could benefit customers. Sabio helped to bring a number of new digital channels to market.
Case Study: Insurance Giant Targets Significant Savings Through Speech Analytics Project
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