It can sometimes seem an impossible task protecting your call centre from external and internal threats. You must make sure you have sealed any cracks in your infrastructure to prevent a data breach. Also, you need to make sure that no sensitive card data leaks from your telephony infrastructure into your IT environment. This is crucial when taking payments over the phone.
Of course, the Payment Card Industry Data Security Standards (PCI DSS) are ultimately on your side. Protecting your customers from fraud also protects your business from the reputational and financial damage that result from a data security incident.
Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance without the need for burdensome controls. This will help you improve customer service and security at the same time.
Video: Semafone Bank Account Verification and Customer Identification
Semafone is a Sabio partner that enables businesses to comply with PCI legislation. The video below demonstrates how Semafone verifies bank details and identifies customers.
Video: Semafone Secure Card Transactions Over the Phone
Semafone enables businesses to comply with PCI legislation. The video demonstrates how Semafone can create secure card transactions to allow payments to be made over the telephone.
Case Study: Call Centre IP Telephony Infrastructure for Vale of Glamorgan
Vale of Glamorgan Council hit its First Contact Resolution target of 80 per cent by working with Sabio to implement an IP-based contact centre infrastructure.
Video: Nuance Biometrics SpeechSecure
Nuance Biometrics SpeechSecure ™ uses patented biometric technology on their ‘text to speech’ in order to verify callers' identities based on characteristics of their specific vocal patterns.
Blog: Lessons from the lockdown: 4 things we’ve learnt about managing CX in an isolated world
So many businesses have been forced to change the way they work, almost overnight. We’ve learnt a few surprising things about customer experience (CX) along the way.
Blog: Breaking free from the first generation omni-channel trap
Traditional on premise platforms can leave you at a disadvantage when it comes to building true end-to-end customer engagement strategies
Blog: Taking the frustration out of digital payments
How Sabio is leveraging best practice PCI DSS secure card payments technology to enable digital card payments within its webchat and virtual assistant self-service channels
Blog: Brilliant Customer Experiences – everywhere, every time
Showcasing CX Innovation at DISRUPT CX 2019 Singapore
Video: Highlights – Sabio’s Disrupt CX 2019
Sabio's Disrupt CX 2019 in April addressed the challenges organisations face in responding to customer experience requirements.
Blog: Top 10 take-aways from DISRUPT CX 2019
Empowering management teams with the CX insight needed.
Blog: Can someone please just explain the cloud to me?
As individuals we’re all comfortable with using many different global cloud services every day via our smartphones, so it’s surprising how often the Sabio Solutions team still gets asked the following question: can someone please just explain the cloud to me?