It can sometimes seem an impossible task protecting your call centre from external and internal threats. You must make sure you have sealed any cracks in your infrastructure to prevent a data breach. Also, you need to make sure that no sensitive card data leaks from your telephony infrastructure into your IT environment. This is crucial when taking payments over the phone.
Of course, the Payment Card Industry Data Security Standards (PCI DSS) are ultimately on your side. Protecting your customers from fraud also protects your business from the reputational and financial damage that result from a data security incident.
Semafone has developed a payment method that channels the card data around your contact centre securely, bringing you PCI DSS compliance without the need for burdensome controls. This will help you improve customer service and security at the same time.
Video: Semafone Bank Account Verification and Customer Identification
Semafone is a Sabio partner that enables businesses to comply with PCI legislation. The video below demonstrates how Semafone verifies bank details and identifies customers.
Video: Semafone Secure Card Transactions Over the Phone
Semafone enables businesses to comply with PCI legislation. The video demonstrates how Semafone can create secure card transactions to allow payments to be made over the telephone.
Case Study: Call Centre IP Telephony Infrastructure for Vale of Glamorgan
Vale of Glamorgan Council hit its First Contact Resolution target of 80 per cent by working with Sabio to implement an IP-based contact centre infrastructure.
Video: Nuance Biometrics SpeechSecure
Nuance Biometrics SpeechSecure ™ uses patented biometric technology on their ‘text to speech’ in order to verify callers' identities based on characteristics of their specific vocal patterns.
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Well, just a few weeks on from the completion of Sabio’s very own streaming series, CXNow – the summer’s most anticipated virtual event I’m sure you’ll agree – we felt it was time to reflect on what was an outstandingly successful few weeks on all things CX...
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Blog: Okay, you’re in the Cloud. Now what?
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Blog: To save the high street, retailers need to rethink their approach to customer experience
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Blog: What is customer experience?
Find out what customer experience or ‘CX’ is and why it matters. Discover how to improve customer experience to benefit both your business and your clients.
Blog: What is a customer experience strategy?
A customer experience strategy is vital to help businesses navigate both the good times and the bad. It’s your plan of action to help you focus on your priorities and deal with issues when they arise. Find out everything you need to know about customer experience strategy.
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