Find out how the latest voice biometric technologies can successfully balance security needs while still enabling a high quality customer experience.
As consumers we actively dislike the pressure of creating and remembering our usernames and passwords, and struggle especially when we have to remember multiple passwords and PINs. SplashData research shows just how bad we are at this. In its 2015 evaluation of North American and Western European users, the three most commonly used passwords were still 123456, password and 12345678. Leaving aside numerical sequences, other Top 20 highlights include qwerty, football, baseball, welcome, monkey and princess. So while we all pay lip service to data security, as individuals we’re still poor at making things difficult for fraudsters.
That’s where the latest biometric technologies can help, enabling customers to be verified based on their unique physical characteristics – whether it’s their voice, fingerprint, face or iris. Identifying customers with biometrics provides the strongest levels of identity assurance, and – when compared to traditional PINs and passwords – offers significantly reduced exposure to fraud across the full range of criteria including theft, guessing, eavesdropping, hacking, phishing, vishing, smishing, credential sharing and social engineering.
With a track record of over a decade delivering successful speech-enabled solutions to leading organisations, Sabio’s market-leading team of natural language speech recognition voice self-service, user experience design and security specialists is ideally placed to bring best practice expertise to your voice biometrics project.
Want to read more?
- Introduction – fraudsters stepping up their game
- Moving beyond traditional passwords
- Improving the user experience and reducing security risks through voice biometrics
- Assessing different voice biometric approaches
- Voice biometrics in action – unlocking cost and security benefits
- Identifying key future voice biometrics opportunities
- Sabio – supporting voice biometric deployments with a comprehensive services wrap
Blog: Missed out on the most anticipated virtual event of the summer? Fear not, we’ve got you covered…
Well, just a few weeks on from the completion of Sabio’s very own streaming series, CXNow – the summer’s most anticipated virtual event I’m sure you’ll agree – we felt it was time to reflect on what was an outstandingly successful few weeks on all things CX...
Blog: Give your automation and AI some people power
How to get your teams working together and feeling better.
eBook: Automation and AI that unites your people
An effective automation and AI solution can transform your business. But to change your business, you'll need to change the culture within it, so that technological change can flow through your whole company.
Blog: I want to book my holiday with a robot: how automation can help the travel industry
As the travel sector faces a huge volume of calls, it’s worth remembering that bots have their benefits. Find out how automation can support holiday contact centre agents and improve your customer experience.
Blog: How retailers can use digital tools to reduce post-Christmas returns and provide a better CX
Tis the season of gift-giving – and returning. January sees retailers flooded by returns as consumers send back unwanted gifts and regret those sales bargains. The cost to shops of this activity is huge. But there are some simple things retailers can do to support customers and reduce returns.
Blog: To save the high street, retailers need to rethink their approach to customer experience
The British high street is not dead. There, I’ve said it. Yes, Debenhams and the Arcadia Group stores are closing. Yes, the pandemic has put high street stores under immense pressure. But I don’t think this is the end of our town and city centres. I think this is an opportunity to transform the retail industry and start afresh. We need to start by rethinking our approach to customer experience (CX).
Case Study: How AI-powered interactions and intelligent routing, allowed M&S to be more responsive to customer needs
The modern-day call centre has taken some significant technological advances over the past few years and multinational retailer Marks & Spencer want to stay ahead of the curve.
Blog: What is customer experience?
Find out what customer experience or ‘CX’ is and why it matters. Discover how to improve customer experience to benefit both your business and your clients.
Case Study: How BGL Group extended self-service capabilities to phone with AI
DVELP’s call-centre AI solution helped BGL Group to better understand customer intentions and provide self-service through the voice channel
Blog: Would you trust a chatbot to mix you a cocktail?
Imagine you’re standing at a bar and the barman comes over to serve you.
Speak to an expert
If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.