Skip to main content

Why call centres should stop targeting agents on NPS

Sabio Insight

The common challenge we see within the contact centre is that agents are being targeted directly on an NPS score.

Watch this 2 min video to hear why we recommend that you stop doing this and start targeting agents on areas within their span of control.

Related resources

View all resources


Ready to chat?

Contact us to find out how Sabio can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]
Can I help?