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Why call centres should stop targeting agents on NPS

Sabio Insight

The common challenge we see within the contact centre is that agents are being targeted directly on an NPS score.

Watch this 2 min video to hear why we recommend that you stop doing this and start targeting agents on areas within their span of control.

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If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]

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