Latest case studies
The White Company – Fully Automated CSAT Delivers 20% Increase in Response Rate
The White Company was looking to understand what customers really thought about their experience in the contact centre, and to know exactly where to focus on improving the service delivered
Network Homes – Exceed CSAT targets, Improve Agent Utilisation & Increase Employee Engagement
Since 1974, Network Homes has been acquiring and building homes for affordable rent across London helping individuals and families from all walks of life.
TUI – Improving customer experience during a major business transition
TUI Group is a multinational travel and tourism company, encompassing well-known brands such as Thomson and First Choice.
End-to-end delivery of core contact centre and communications technologies for Yorkshire Building Society
Sabio has worked with Yorkshire Building Society for over a decade, developing, implementing and supporting a best practice communications and contact centre infrastructure
Call Centre IP Telephony Infrastructure for Vale of Glamorgan
Vale of Glamorgan Council hit its First Contact Resolution target of 80 per cent by working with Sabio to implement an IP-based contact centre infrastructure.
How Thames Water placed effective Workforce Management of its customer service operations
Thames Water has worked closely with Sabio to upgrade, extend and refine its best practice use of Workforce Management to support customer service activities.
Helping Southwark Council own the customer journey
Southwark Council selected Sabio to design and implement a comprehensive new contact centre and telephony infrastructure for its new customer service centre.
Natural Language Speech Application for Scottish & Southern Energy
Scottish and Southern Energy improved the customer experience with a speech-enabled application based on Sabio's user-centred design approach.
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Call Back Solution for Sage
Sage selected a web-based call back solution from Sabio, to provide customers with the choice of a call back when contact centre staff were unavailable.
Building a platform for effective customer engagement at P&O and Cunard
P&O Cruises and Cunard worked with Sabio on the deployment of a best practice Avaya Aura® WFO solution incorporating WFM, Call Recording and Quality Monitoring.
Integrated Workforce Optimisation Environment for Office Depot
Office Depot selected Sabio to implement a Verint Impact 360 solution for a multi-phased rollout of its unified, analytics-driven workforce optimisation strategy.
London Borough of Havering Council transforms its customer services operations
Havering selected Sabio to implement an integrated customer services solution with a next generation Avaya customer contact infrastructure.
Deploying intelligent live chat for Leeds City Council
Sabio recommended the LiveEngage live chat solution from LivePerson to enable the Council to deploy more personalised, human interactions online.
Complete Avaya Solution Including Speech Analytics
Leeds City Council - the UK's second largest council is using Sabio to help optimise the performance of its contact centre operations.
Best Practice Contact Centre for Lebara
The Sabio solution has scaled to support Lebara's dramatic growth over the last three years - delivering best-in-class customer contact performance.