Latest Case Studies
Lifeplus uses customer satisfaction insights to maintain Bright Index top 25% position
Lifeplus wanted to invest in its people and infrastructure, demonstrating its commitment to their values and principles to keep people at the heart of everything they do.
The White Company – Fully Automated CSAT Delivers 20% Increase in Response Rate
The White Company was looking to understand what customers really thought about their experience in the contact centre, and to know exactly where to focus on improving the service delivered
Network Homes – Exceed CSAT targets, Improve Agent Utilisation & Increase Employee Engagement
Since 1974, Network Homes has been acquiring and building homes for affordable rent across London helping individuals and families from all walks of life.
TUI – Improving customer experience during a major business transition
TUI Group is a multinational travel and tourism company, encompassing well-known brands such as Thomson and First Choice.
Call Centre IP Telephony Infrastructure for Vale of Glamorgan
Vale of Glamorgan Council hit its First Contact Resolution target of 80 per cent by working with Sabio to implement an IP-based contact centre infrastructure.
Integrated Workforce Optimisation Environment for Office Depot
Office Depot selected Sabio to implement a Verint Impact 360 solution for a multi-phased rollout of its unified, analytics-driven workforce optimisation strategy.
Helping to build the Contact Centre of the Future for Home Retail Group
Home Retail Group selected Sabio to help enable and deliver the technology element of its major 'Contact Centre of the Future' project transformation.
Unlocking operational savings for DAS
Working with Sabio, DAS deployed a core Avaya Aura® Contact Centre platform powering a range of specialist solutions including Speech Analytics, WFO and QM.
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Supporting the BGL Group with best practice contact centre consulting
BGL Group engaged Sabio's specialist contact centre Consulting Practice to identify future opportunities to ensure that their customer service provide a clear competitive differentiator
Accelerating multi-channel innovation to reduce customer effort for the BGL Group
The BGL Group was keen to investigate how web chat and video chat could benefit customers. Sabio helped to bring a number of new digital channels to market.
Reducing Customer Effort with Speech Analytics
HomeServe plc, is working with Sabio to deploy a powerful Verint speech analytics solution to help optimise engagement and improve the HomeServe customer journey.
Insurance Giant Targets Significant Savings Through Speech Analytics Project
BGL Group – a leading digital distributor of household financial products – engaged Sabio to deliver a Verint Speech Analytics solution to help optimise customer engagement.
Which?: Evidence enables NPS to exceed target month on month with CSAT
Which? invested in Bright Navigator a few years ago and has integrated the customer survey solution so deeply that it is in the fabric of the organisation
Slater Gordon Solutions Motor: Insight Delivers Award-Winning Improvements in CSAT, NPS and Customer Effort
Slater Gordon Solutions Motor (SGSM) implemented Bright to do a baseline survey over two weeks before rolling it out out across the business.
Co-op turn conversations into insights
The Co-op was on a journey to build on valued relationships with customers and members and turn their one million plus customer conversations into insights.