Public Sector case studies
Network Homes – Exceed CSAT targets, Improve Agent Utilisation & Increase Employee Engagement
Since 1974, Network Homes has been acquiring and building homes for affordable rent across London helping individuals and families from all walks of life.
End-to-end delivery of core contact centre and communications technologies for Yorkshire Building Society
Sabio has worked with Yorkshire Building Society for over a decade, developing, implementing and supporting a best practice communications and contact centre infrastructure
Call Centre IP Telephony Infrastructure for Vale of Glamorgan
Vale of Glamorgan Council hit its First Contact Resolution target of 80 per cent by working with Sabio to implement an IP-based contact centre infrastructure.
Helping Southwark Council own the customer journey
Southwark Council selected Sabio to design and implement a comprehensive new contact centre and telephony infrastructure for its new customer service centre.
London Borough of Havering Council transforms its customer services operations
Havering selected Sabio to implement an integrated customer services solution with a next generation Avaya customer contact infrastructure.
Deploying intelligent live chat for Leeds City Council
Sabio recommended the LiveEngage live chat solution from LivePerson to enable the Council to deploy more personalised, human interactions online.
Complete Avaya Solution Including Speech Analytics
Leeds City Council - the UK's second largest council is using Sabio to help optimise the performance of its contact centre operations.
Taking Police Forecasting and Scheduling to the next level at Greater Manchester Police
GMP's Operational Communications Branch engaged with Sabio to implement an advanced Workforce Optimisation solution.
Business Stream best practice contact centre infrastructure
Business Stream, Scotland's non-domestic water supplier selected Sabio to implement a technology platform for its new customer service centre operations.