Sabio Solutions case studies
End-to-end delivery of core contact centre and communications technologies for Yorkshire Building Society
Sabio has worked with Yorkshire Building Society for over a decade, developing, implementing and supporting a best practice communications and contact centre infrastructure
Call Centre IP Telephony Infrastructure for Vale of Glamorgan
Vale of Glamorgan Council hit its First Contact Resolution target of 80 per cent by working with Sabio to implement an IP-based contact centre infrastructure.
Helping Southwark Council own the customer journey
Southwark Council selected Sabio to design and implement a comprehensive new contact centre and telephony infrastructure for its new customer service centre.
Natural Language Speech Application for Scottish & Southern Energy
Scottish and Southern Energy improved the customer experience with a speech-enabled application based on Sabio's user-centred design approach.
Call Back Solution for Sage
Sage selected a web-based call back solution from Sabio, to provide customers with the choice of a call back when contact centre staff were unavailable.
London Borough of Havering Council transforms its customer services operations
Havering selected Sabio to implement an integrated customer services solution with a next generation Avaya customer contact infrastructure.
Complete Avaya Solution Including Speech Analytics
Leeds City Council - the UK's second largest council is using Sabio to help optimise the performance of its contact centre operations.
Best Practice Contact Centre for Lebara
The Sabio solution has scaled to support Lebara's dramatic growth over the last three years - delivering best-in-class customer contact performance.
Helping to build the Contact Centre of the Future for Home Retail Group
Home Retail Group selected Sabio to help enable and deliver the technology element of its major 'Contact Centre of the Future' project transformation.
Improving the Customer Journey at DAS
DAS worked with Sabio to improve its Customer Journey through the implementation of a next generation customer contact infrastructure across mutiple sites
Using Speech Analytics to understand complex customer interactions
DAS worked with Sabio to implement an advanced Verint™ Impact 360™ Speech Analytics solution to better understand the nature of its customer calls.
Unlocking operational savings for DAS
Working with Sabio, DAS deployed a core Avaya Aura® Contact Centre platform powering a range of specialist solutions including Speech Analytics, WFO and QM.
Business Stream best practice contact centre infrastructure
Business Stream, Scotland's non-domestic water supplier selected Sabio to implement a technology platform for its new customer service centre operations.
Supporting the BGL Group with best practice contact centre consulting
BGL Group engaged Sabio's specialist contact centre Consulting Practice to identify future opportunities to ensure that their customer service provide a clear competitive differentiator
Dynamic Dialler Solution for BCW Group
BCW Group selected Sabio to implement a dynamic dialler solution based on Avaya's latest Proactive Contact technology.