Slater Gordon Solutions Motor: Insight Delivers Award-Winning Improvements in CSAT, NPS and Customer Effort
Slater Gordon Solutions Motor (SGSM) implemented Bright to do a baseline survey over two weeks before rolling it out out across the business.
Co-op turn conversations into insights
The Co-op was on a journey to build on valued relationships with customers and members and turn their one million plus customer conversations into insights.
Three – Creating powerful arguments for change by benchmarking performance
Three wanted to establish if the Contact Centre was operating at optimum performance but a lack of insight led to decisions being taken based on opinion