Supporting the BGL Group with best practice contact centre consulting
BGL Group engaged Sabio's specialist contact centre Consulting Practice to identify future opportunities to ensure that their customer service provide a clear competitive differentiator
Accelerating multi-channel innovation to reduce customer effort for the BGL Group
The BGL Group was keen to investigate how web chat and video chat could benefit customers. Sabio helped to bring a number of new digital channels to market.
Reducing Customer Effort with Speech Analytics
HomeServe plc, is working with Sabio to deploy a powerful Verint speech analytics solution to help optimise engagement and improve the HomeServe customer journey.
Insurance Giant Targets Significant Savings Through Speech Analytics Project
BGL Group – a leading digital distributor of household financial products – engaged Sabio to deliver a Verint Speech Analytics solution to help optimise customer engagement.
Which?: Evidence enables NPS to exceed target month on month with CSAT
Which? invested in Bright Navigator a few years ago and has integrated the customer survey solution so deeply that it is in the fabric of the organisation
Slater Gordon Solutions Motor: Insight Delivers Award-Winning Improvements in CSAT, NPS and Customer Effort
Slater Gordon Solutions Motor (SGSM) implemented Bright to do a baseline survey over two weeks before rolling it out out across the business.
Co-op turn conversations into insights
The Co-op was on a journey to build on valued relationships with customers and members and turn their one million plus customer conversations into insights.
Three – Creating powerful arguments for change by benchmarking performance
Three wanted to establish if the Contact Centre was operating at optimum performance but a lack of insight led to decisions being taken based on opinion