Sabio Insight Case Studies
Co-op turn conversations into insights
The Co-op was on a journey to build on valued relationships with customers and members and turn their one million plus customer conversations into insights.
Building actionable insight into daily life
After investigating the contact centre solutions market, Notting Hill Genesis customer insight team decided to engage with Sabio Insight to provide an overarching view of the entire customer service operation.
Three – Creating powerful arguments for change by benchmarking performance
Three wanted to establish if the Contact Centre was operating at optimum performance but a lack of insight led to decisions being taken based on opinion