IDC InfoBrief - Dealing in Digital
Understanding the Outcomes and Impact of Digital Innovation in the Contact Centre
IDC, was commissioned by Sabio to better understand how digital innovation is evolving in the contact centre space.
IDC interviewed five companies in the process of digital transformation.
This IDC Infobrief offers you an insight into:
The contact centre environment that each of these companies has developed
The current challenges they face and how this is changing as a result of digital innovation
How the agent experience is evolving
The challenges and opportunities that digital innovation presents to agents
Although digital innovation can achieve impressive results, it doesn't come without it's impact on contact centre agents.
Download to discover:
- Advice to improve agent well-being
- Advice on digital transformation
- Key takeaways when considering digital innovation