IDC InfoBrief - Dealing in Digital

Understanding the Outcomes and Impact of Digital Innovation in the Contact Centre

IDC, was commissioned by Sabio to better understand how digital innovation is evolving in the contact centre space. 

IDC interviewed five companies in the process of digital transformation.

IDC InfoBrief - Dealing in Digital
This IDC Infobrief offers you an insight into: 

  • The contact centre environment that each of these companies has developed

  • The current challenges they face and how this is changing as a result of digital innovation

  • How the agent experience is evolving

  • The challenges and opportunities that digital innovation presents to agents

Although digital innovation can achieve impressive results, it doesn't come without it's impact on contact centre agents. 

Download to discover:

  1. Advice to improve agent well-being
  2. Advice on digital transformation 
  3. Key takeaways when considering digital innovation
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