A weekly podcast on all things Customer Experience (CX).
During the podcast series they will be taking a look at the hottest topics and biggest issues faced by Customer Experience professionals right now. They’ll also be inviting some of the people who make this industry tick into the ‘pod booth’ to join the debate.
- Listen to S2. EP1 – Has everyone become a ‘tech savvy consumer’? How companies can contend with a new level of digital understanding
- Listen to S2. EP2 – Proactive Experience Recovery
- Listen to S2. EP3 – The Driving Force in Globalisation
- Listen to S2. EP4 – Walking in the shoes of your employees
- Listen to S2. EP5 – CX Ambition – Turning your CX strategy from ambition to reality
- Listen to S2. EP6 – What impact does the ‘Halo Effect’ have on Customer Experience?
- Listen to S2. EP7 – Is it possible to create a real ‘customer first’ culture?
- Listen to S2. EP8 – How to make every leader in your company a CCO and how to drive growth with service excellence
- Listen to S2. EP9 – Has the pandemic changed the Contact Centre industry forever?
- Listen to S2. EP10 – A paradigm shift is on the horizon for Contact Centres