Podcasts | Sabio Group

Latest Podcasts

Season 2: The CX Chat with Matt and Simon

A paradigm shift is on the horizon for Contact Centres

Has the pandemic changed the Contact Centre industry forever?

How to make every leader in your company a CCO and how to drive growth with service excellence

Is it possible to create a real ‘customer first’ culture?

What impact does the ‘Halo Effect’ have on Customer Experience?

CX Ambition – Turning your CX strategy from ambition to reality

Walking in the shoes of your employees

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The Driving Force in Globalisation

Proactive Experience Recovery

Has everyone become a ‘tech savvy consumer’? How companies can contend with a new level of digital understanding

Season 1 Wrap Up with Matt and Simon

How are CX leaders planning for the recession?

Humanising Feedback – why the art of good storytelling could be the key to turning insight into action

How a Service Design mindset can be used to build a customer contact centre that breaks all the rules

Is your Learning and Development team your secret weapon when trying to level-up your Customer Experience?

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