Podcasts | Sabio Group

Latest Podcasts

Season 2: The CX Chat with Matt and Simon

Season 2: The CX Chat with Matt and Simon

A paradigm shift is on the horizon for Contact Centres

A paradigm shift is on the horizon for Contact Centres

Has the pandemic changed the Contact Centre industry forever?

Has the pandemic changed the Contact Centre industry forever?

How to make every leader in your company a CCO and how to drive growth with service excellence

How to make every leader in your company a CCO and how to drive growth with service excellence

Is it possible to create a real ‘customer first’ culture?

Is it possible to create a real ‘customer first’ culture?

What impact does the ‘Halo Effect’ have on Customer Experience?

What impact does the ‘Halo Effect’ have on Customer Experience?

CX Ambition – Turning your CX strategy from ambition to reality

CX Ambition – Turning your CX strategy from ambition to reality

Walking in the shoes of your employees

Walking in the shoes of your employees

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The Driving Force in Globalisation

The Driving Force in Globalisation

Proactive Experience Recovery

Proactive Experience Recovery

Has everyone become a ‘tech savvy consumer’? How companies can contend with a new level of digital understanding

Has everyone become a ‘tech savvy consumer’? How companies can contend with a new level of digital understanding

Season 1 Wrap Up with Matt and Simon

Season 1 Wrap Up with Matt and Simon

How are CX leaders planning for the recession?

How are CX leaders planning for the recession?

Humanising Feedback – why the art of good storytelling could be the key to turning insight into action

Humanising Feedback – why the art of good storytelling could be the key to turning insight into action

How a Service Design mindset can be used to build a customer contact centre that breaks all the rules

How a Service Design mindset can be used to build a customer contact centre that breaks all the rules

Is your Learning and Development team your secret weapon when trying to level-up your Customer Experience?

Is your Learning and Development team your secret weapon when trying to level-up your Customer Experience?

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