Highlights: Sabio's Disrupted Customer Contact Conference 2017
Video highlights from Sabio's Disrupted Customer Contact Conference, February 2017.
Customer experience should be brilliant, shouldn’t it? Every time your customer contacts you they go on a journey.
The customer journey makes up of a series of customer contact points and technologies designed to minimise effort and maximise the experience.
We all live in a world that is in a constant state of disruption. Contact centre and customer services professionals are being challenged daily to identify factors that are disrupting the customer journey.
Sabio's Disrupted Customer Contact Conference enabled guests to learn about new technologies that are disrupting the marketplace and industries. Guests networked with peers and industry experts, all in one of London's most unique venues, The Brewery.
Watch the video highlights below.
Highlights of the day included:
- Digital Mindset - Stuart Dorman
- Key speakers from our partners: Avaya, Verint, Nuance, Gamma, Semafone, and NowInteract
- Ann-Marie Stagg, hosting the customer panel
- Guest Speaker: Spencer Kelley, looking at 'Things That Melted My Mind'