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VOC Programme Review

Are you struggling to create value from your VOC programme? Receiving low response levels and minimal engagement across your business?

If your answer is yes, read on… A smiling man on a mobile phone with a client testimonial about the Sabio Insights team

Engage with one of our Sabio Insight customer feedback experts to conduct a complimentary review of your customer insight process. During this two-hour audit, we will show you how you can improve the way you collect, share and act on feedback with a focus on:

  • Improving customer experience measures such as NPS, CSAT and C-Effort
  • Motivating individuals and teams to take action and start the process of self-correction
  • Developing a root cause process to identify the top drivers of dissatisfaction
  • Quantifying the benefits of collecting feedback by delivering a return on investment

Our expert team have years of experience working with contact centre and customer insight departments. They will provide a summary report after their onsite visit which will focus on improvement ideas, benchmarking analysis and recommendations.

Book your complimentary session

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Contact us to find out how Sabio can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]