Are you struggling to create value from your VOC programme? Receiving low response levels and minimal engagement across your business?
If your answer is yes, read on…
Engage with one of our Sabio Insight customer feedback experts to conduct a complimentary review of your customer insight process. During this two-hour audit, we will show you how you can improve the way you collect, share and act on feedback with a focus on:
- Improving customer experience measures such as NPS, CSAT and C-Effort
- Motivating individuals and teams to take action and start the process of self-correction
- Developing a root cause process to identify the top drivers of dissatisfaction
- Quantifying the benefits of collecting feedback by delivering a return on investment
Our expert team have years of experience working with contact centre and customer insight departments. They will provide a summary report after their onsite visit which will focus on improvement ideas, benchmarking analysis and recommendations.