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VOC Programme Review

Are you struggling to create value from your VOC programme? Receiving low response levels and minimal engagement across your business?

If your answer is yes, read on… A smiling man on a mobile phone with a client testimonial about the Sabio Insights team

Engage with one of our Sabio Insight customer feedback experts to conduct a complimentary review of your customer insight process. During this two-hour audit, we will show you how you can improve the way you collect, share and act on feedback with a focus on:

  • Improving customer experience measures such as NPS, CSAT and C-Effort
  • Motivating individuals and teams to take action and start the process of self-correction
  • Developing a root cause process to identify the top drivers of dissatisfaction
  • Quantifying the benefits of collecting feedback by delivering a return on investment

Our expert team have years of experience working with contact centre and customer insight departments. They will provide a summary report after their onsite visit which will focus on improvement ideas, benchmarking analysis and recommendations.

Book your complimentary session
Start your journey with Sabio

Start your journey with Sabio

If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]

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If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.

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