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WFM Agent Essential Training

The WFM Agent Essential Training self-paced course is designed to teach agents how to use WFM application for holiday booking, schedule viewing, shift swapping, preferences, etc.

Video – Benefits of Computer Based Training

The Level 1 – WFM Agent Essential Training self-paced course is broken down into three modules:
  • Lesson 1: Basic Navigation – Logging On, Navigation Basics, Accessing the help file
  • Lesson 2: My Home Module – My Schedule, My Requests, Requesting Time Off, Swapping and Bidding, My Time
  • Lesson 3: My Profile – Schedule Preferences, Personal Information, Password Management


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