The WFM Agent Essential Training self-paced course is designed to teach agents how to use WFM application for holiday booking, schedule viewing, shift swapping, preferences, etc.
Video – Benefits of Computer Based Training
The Level 1 – WFM Agent Essential Training self-paced course is broken down into three modules:
- Lesson 1: Basic Navigation – Logging On, Navigation Basics, Accessing the help file
- Lesson 2: My Home Module – My Schedule, My Requests, Requesting Time Off, Swapping and Bidding, My Time
- Lesson 3: My Profile – Schedule Preferences, Personal Information, Password Management