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WFM Team Leader Essentials

This short self-paced training course is design to provide a comprehensive introduction to WFM and to provide training on the key tasks performed by supervisors and team leaders.

Video – Benefits of Computer Based Training

The Level 2 – WFM Team Leader Essential Training self-paced is broken into five modules:
  • Lesson 1: Viewing team information
  • Lesson 2: View and authorising requests
  • Lesson 3: Managing team performance, understanding the adherence view and working with Pulse
  • Lesson 4: Working with alerts
  • Lesson 5: Viewing team reports

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