This short self-paced training course is design to provide a comprehensive introduction to WFM and to provide training on the key tasks performed by supervisors and team leaders.
Video – Benefits of Computer Based Training
The Level 2 – WFM Team Leader Essential Training self-paced is broken into five modules:
- Lesson 1: Viewing team information
- Lesson 2: View and authorising requests
- Lesson 3: Managing team performance, understanding the adherence view and working with Pulse
- Lesson 4: Working with alerts
- Lesson 5: Viewing team reports