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Contact Centre Technology

Cloud Contact Centre Technology

Where are you on your cloud contact centre journey?

For your contact centre operation to better solve a growing number of customer experience (CX) challenges, it’s essential to understand where the business is today in terms of its customer service delivery.  Many of our clients have traditional on-premise solutions, but are now talking about their journey to the cloud.  And this is where Sabio excels.

Let Sabio take the strain of your ongoing platform management

What business outcomes are you seeking?

In many ways moving your contact centre to the cloud is inevitable, so our first question is always focused on the outcome that you want to achieve for your business.  Perhaps you need to migrate to the cloud for practical, efficiency, effectiveness and financial reasons.  This is all perfectly achievable through cloud contact centre technology, but the real power comes from your move enable access to richer outcomes, though our Digital and Insight offerings.

So what are your options?

To give you a sense of the options that are available to you with Sabio’s CX Platform we have provided an overview.

OnDemand - Sabio's CX Cloud Platform

To discuss the benefits of Sabio’s CX Platform contact us at [email protected]

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What our clients say

Testimonial
LV=

“Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.”

Adam Kinghorn - GI Customer Interaction Controller

Testimonial
Office Depot

“Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.”

Dave Corless - Head of Resource Planning

Testimonial
HomeServe

“Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy.”

Alison Hanson - Director of Contact Centre Strategy


Ready to chat?

Contact us to find out how Sabio Solutions can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]