Sabio Solutions

Network Services and Infrastructure

Whatever contact centre operations you run, we’ll make sure you have the right infrastructure to support it and optimise performance.

Optimising performance with the right contact centre infrastructure

While it’s critical for organisations to have smart digital customer service and contact centre technologies in place, it’s also essential that these are enabled by the right Contact Centre Infrastructure.

Network Services and Infrastructure

Supporting all aspects of you customer service infrastructure

This requires a delicate balancing act. Your Telecoms team requires demonstrable reliability and one-stop support, your Compliance function insists on the highest levels of security, and your CFO is always asking for you to do more with less. At the same time, you’re continually being asked to support the latest digital self-service and omnichannel platforms. Making the right telecoms infrastructure choices means asking tough questions:

  • Are you certain that your network services infrastructure is fit for purpose?
  • Are you able to support your organisation’s growing use of hosted applications?
  • Do you have the capacity and agility to handle peaks in customer demand?
  • Do you know how much your inbound and outbound telecom services are costing?
  • Are your systems and platforms compliant with the latest GDPR and PCI requirements?
  • Are you sure that your infrastructure could withstand a network interruption?

Sabio helps you answer these questions. Our comprehensive portfolio of Network Services and Infrastructure solutions is ready to underpin all aspects of your customer contact infrastructure. We also back our solutions with a comprehensive services wrap, allowing you to benefit from co-ordinated SLAs across your existing contact centre technology and your network infrastructure.

Comprehensive range of Network Services and Infrastructure solutions

With years of experience in addressing the needs of enterprise contact centres, over 20,000 SIP Trunks deployed and carrying more than 150 million inbound and outbound minutes per year, Sabio makes an ideal partner for your complex customer contact infrastructure requirements.

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What our clients say

LV=

“Sabio has delivered a fantastic roadmap for the evolution and proactive monitoring (MaaS) of our Avaya Contact Centre infrastructure. Sabio’s active engagement model has enabled LV= to drive it’s contact centre transformation plan and unlock significant savings.”

Adam Kinghorn - GI Customer Interaction Controller

HomeServe

“Sabio’s proven experience in deploying speech analytics solutions and tuning them for improved performance has helped us accelerate our time to value and we look forward to making customer analytics an integral part of our broader engagement strategy”

Alison Hanson - Director of Contact Centre Strategy

Office Depot

“Working with Sabio has given us access to a real depth of understanding in both workforce optimisation processes and technology, and that has been a key factor in ensuring the success of a major technology refresh project at Office Depot.”

Dave Corless - Head of Resource Planning


Ready to chat?

Contact us to find out how Sabio Solutions can transform your customer experience.

Call us: +44(0)344 412 3000 Email: [email protected]