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As a specialist systems integrator and contact centre consultancy, Sabio understands the role that great employees play in delivering an exceptional customer experience.

We believe that the best customer services employees thrive in environments where:

  • They are trusted to make the right decisions for their customers
  • They are equipped with the knowledge and skills they need to have a strong sense of confidence and purpose

We recognise the importance of education throughout all roles in the business, and know that an investment in education:

  • Improves Retention
  • Aids succession planning
  • Increases staff engagement
  • Delivers increased performance

That’s where Sabio Training can help. We don’t just offer a one size fits all approach, instead providing a 6-level course structure that helps to identify the exact course each individual requires.

Level 1 – Agent/Operator
Level 2 – Supervisor/Superuser
Level 3 – Administrator
Level 4 – Installation
Level 5 – Support
 Level 6 – Expert

We then offer a wide variety of instructor-led courses covering the complete range of Avaya, Verint and Sabio solutions. We’re proud to be an Avaya Platinum Partner, a Verint Premier Partner, and a Nuance Business Partner, and our confident that this expertise translates directly into industry-leading Training performance.

Sabio Training regularly achieves CSAT scores in the mid 90’s – significantly ahead of industry average returns –with customers citing clear topic explanations, in-depth expertise, interesting content and our structured approach as key Sabio Training benefits.

Our Trainers:

The Sabio Training team consists of senior consultants and subject matter experts who have significant personal operational management experience and/or very deep technical expertise in their specialist subjects.

  • Our trainers specialise in the training and development of contact centre skills, process and technology.
  • Sabio can offer trainers that specialise in customer service or sales environments.
  • Our product trainers are certified experts in Avaya, Verint and Sabio solutions.

Meet some of the team:

Davie Erskine staff photo Sarah Aldridge staff photo Dan Christmas staff photo
Davie Erskine
WFM Consultant
Sarah Aldridge
Avaya Solutions Trainer
Dan Christmas
Senior Verint + Avaya Consultant

Davie – An experienced WFM consultant  – Davie has extensive experience of installing, supporting  and configuring a wide range of WFM applications. Experience in implementing Avaya and Verint WFO solutions across public and private sector organisations as well as working with large outsourcers.  Davie has extensive industry experience across multiple sectors including local and central government, finance and banking, mobile phone and Logistics.

Sarah – Avaya Solutions Trainer – Sarah is an experienced Avaya trainer with an in depth knowledge of technologies such as Avaya Aura Contact Centre, Avaya Contact Centre Select and CMS Reporting. Sarah draws on a number of years’ training in the Avaya suite, making her an ideal trainer for both classroom and web delivery.

Dan – Senior Verint and Avaya Consultant and Learning and Development Specialist. Dan has more than 20 years’ experience in contact centres and is a leading expert in Performance Management, Recording, Reporting and Analytics. As a passionate WFO professional, Dan has written and published many articles on Performance Management and advancements in WFO such as AI with the contact centre.

To find out more about Sabio Training contact us at [email protected].


Start your journey with Sabio

Start your journey with Sabio

If you’re interested in developing more efficient and effective customer experience for your business, our team of experts is always on hand to help.

Call us: +44(0)344 412 3000 Email: [email protected]

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What our clients say

Addison Lee

“Sabio helped implement our Voice of the Customer solution quickly, and the team has always been there to help us analyse our feedback data and recommend ways to put our results into action across the wider Addison Lee business.”

Dan Beeby, Customer Experience Operation Manager


“With Sabio we know we can go beyond the confines of the WFM tool. They understand what we’re trying to do, and they’ve got the skills and experience to make it happen.”

Phil Coole, Senior Operational Planning Manager


“Having first worked with Sabio to launch Speech Analytics at our Walsall contact centre, we’ve now extended the deployment to our claims operations in Preston and Nottingham. For the last three years we have been targeted with a goal of using Speech Analytics to unlock efficiency savings worth over £1 million a year, and we have always achieved that goal, so there’s no doubt that our investment in the technology has been a success.”

Alison Hanson - Director of Contact Centre Strategy

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If you have any questions about what Sabio can do for your business, just leave us a quick message. One of our experts will get right back to you.

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