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A simple list of all published courses, to help with administration (this page is not publicly accessible).

00-10 - Foundation for Administrators Course – Verint WFO
00-10 - Foundation for Administrators Course – Avaya
02-10 - Customer Feedback Administration Essentials – Verint WFO
02-10 - Customer Feedback Administration Essentials – Avaya
02-11 - Customer Feedback End User Essentials – Verint WFO
02-11 - Customer Feedback End User Essentials – Avaya
10-10 - Interactions Administration Essentials – Avaya
10-10 - Interactions Administration Essentials – Verint WFO
10-11 - Interactions Form Designer Essentials – Verint WFO
10-11 - Interactions Form Designer Essentials – Avaya
10-50 - Interactions Team Leader Essentials – Verint WFO
10-50 - Interactions Team Leader Essentials – Avaya
10-51 - Coaching and Interactions Team Leader Essentials – Verint WFO
10-51 - Coaching and Interactions Team Leader Essentials – Avaya
10-52 - Interactions Team Leader Search and Replay only
12-10 - Performance Management Administration Essentials
12-10 - Performance Management Administration Essentials
12-13 - eLearning Administration Essentials
12-15 - Performance Management Essentials
12-17 - Coaching Essentials
12-17 - Performance Management Coaching Essentials
13-10 - Recorder Administration
13-10 - Recorder Administration Essentials
13-14 - Competency eLearning Administration Essentials
14-11 - Speech Analytics Essentials – Verint WFO
14-11 - Speech Analytics Essentials – Avaya
14-12 - Speech Category Design Workshop – Verint WFO
14-12 - Speech Category Design Workshop – Avaya
15-10 - Desktop and Process Analytics (DPA) Administration Essentials
21-10 - Core Forecasting and Scheduling – Verint WFO
21-10 - Core Forecasting and Scheduling – Avaya
21-11 - WFM Delta – Verint WFO
21-11 - WFM Delta – Avaya
21-12 - WFM Schedule Administration – Verint WFO
21-12 - WFM Schedule Administration – Avaya
21-12 - Schedule Administration – Verint WFO
21-12 - Schedule Administration – Avaya
21-14 - Request Management – Verint WFO
21-14 - Request Management – Avaya
21-15 - WFM Intraday Management Essentials
21-15 - Intraday Management
21-16 - WFM Application Administration – Verint WFO
21-16 - WFM Application Administration – Avaya
21-17 - Strategic Planner – Verint WFO
21-17 - Strategic Planner – Avaya
21-18 - Back Office and Multimedia Scheduling Essentials – Verint WFO
21-18 - Back Office and Multimedia Scheduling Essentials – Avaya
21-51 - WFM Team Leader Essentials
21-51 - WFM Team Leader Essentials – Avaya
21-52 - WFM Team Leader Essentials – Verint WFO
21-52 - WFM Team Leader Essentials – Avaya
21-53 - WFM Agent Essentials – Verint WFO
21-53 - WFM Agent Essentials – Avaya
28-49 - Advanced Reporting Course – Verint WFO
28-49 - Advanced Reporting Course – Avaya
30-00 - Avaya System Administration
30-10 - Avaya ACD Admin & Vector Design Course
30-20 - Avaya Advanced ACD & Vector Design Course
30-30 - Avaya Advanced System Administration Course
31-00 - Avaya CMS Administration
31-10 - Avaya CMS Custom Reports
31-11 - Avaya CMS Supervisor
32-11 - Avaya IP Office Administration
32-12 - Avaya IP Office Soft Console Training
33-11 - Avaya Aura Conferencing (AAC)
34-11 - Avaya Contact Center Select (ACCS) Administration Course
34-12 - Avaya Contact Center Select (ACCS) Supervisor
34-13 - Avaya Agent Desktop (AAD) Web Communication Train The Trainer
34-14 - Avaya Agent Desktop (AAD) Train The Trainer
34-18 - Avaya Oceana Agent Desktop Supervisor
35-11 - Avaya System Manager
36-11 - Avaya SIP Advanced
36-12 - Avaya SIP Essentials
38-11 - Avaya one-X Attendant
39-10 - Avaya Equinox Client
39-10 - Avaya Equinox Client Essentials Train the Trainer
39-20 - Avaya Equinox Attendant Essentials Train the Trainer
40-10 - Avaya J169 Handset
50-01 - Bright Navigator Manager Training
50-02 - Bright Navigator Alerts
50-03 - Reports Suite
50-04 - Performance and Coaching
50-05 - User Admin
51-01 - Text Analytics
60-11 - Call Back Administration
61-11 - Information Capture Administration
63-11 - Survey Administration
64-11 - Sabio TCTI Train The Trainer
99-01 - Managing the Out Of Hours Customer Experience
99-02 - Effective Team Leadership
99-03 - Managing Team Performance

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